FreeTender
Accepting bidsrfqKenya

Development and Implementation of a Customer Management System

Issued by COUNTY ASSEMBLY OF SIAYA · via Kenya — e-GP (egpkenya.go.ke)

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Published
11 Nov 2026
Closes
18 Nov 2026, 09:00 UTC
Bid opening
18 Nov 2026, 09:15 UTC
Reference
5011/1334/RFQ/0020/2026-27
Location
Kenya
Sector
IT & Telecom
Type
services

At a glance

COUNTY ASSEMBLY OF SIAYA in Kenya has published a request for quotations in it & telecom: “Development and Implementation of a Customer Management System”. Submissions close on 18 November 2026, 6 days from today. Quote reference 5011/1334/RFQ/0020/2026-27 in any correspondence with the buyer. FreeTender has recorded 13 notices from this buyer since 2026, 13 of them currently open. There are 174 open it & telecom notices in Kenya on FreeTender. Bids are submitted to the buyer through Kenya — e-GP (egpkenya.go.ke), not through FreeTender.

Key requirements

Taken from the notice by FreeTender. The tender document on the official portal is binding — check it, and any corrigendum, before you bid.

Questions deadline
13 Nov 2026 17:00 (Nairobi time)
Bid validity
140 days
Procurement method
Request for Quotation
Evaluation
Yes/ No Basis
Funding
GoK

Documents to submit

  • SELF - declaration form - SD 1&2
  • Certificate of incorporation /registration
  • Valid single business permit
  • Valid KRA tax compliance
  • Duly filled, signed and stamped confidential business questionaire
  • Duly filled, signed and stamped CODE of ethics
  • Duly filled, signed and stamped confidential ownership disclosure form

To bid on Kenya e-GP

Kenyan government tenders are submitted through the e-GP portal; register as a supplier there first. AGPO-reserved tenders need a valid AGPO certificate.

Details

DEVELOPMENT AND IMPLEMENTATION OF A CUSTOMER MANAGEMENT SYSTEM

Tender number: 5011/1334/RFQ/0020/2026-27

Procuring entity: COUNTY ASSEMBLY OF SIAYA

Procurement category: Non Consultancy Services

Procurement method: Request for Quotation

Bidding access: Limited (invited / registered suppliers)

Source of funds: GoK

Technical evaluation: Yes/ No Basis

Evaluation basis: Grand total wise

Bid validity: 140 days

Clarifications until: 13 Nov 2026 17:00 (Nairobi time)

Published: 11 Nov 2026 12:00 (Nairobi time)

Closing: 18 Nov 2026 12:00 (Nairobi time)

Bid opening: 18 Nov 2026 12:15 (Nairobi time)

Eligibility documents required

- SELF - DECLARATION FORM - SD 1&2 - CERTIFICATE OF INCORPORATION /REGISTRATION - VALID SINGLE BUSINESS PERMIT - VALID KRA TAX COMPLIANCE - DULY FILLED, SIGNED AND STAMPED CONFIDENTIAL BUSINESS QUESTIONAIRE - DULY FILLED, SIGNED AND STAMPED CODE OF ETHICS - DULY FILLED, SIGNED AND STAMPED CONFIDENTIAL OWNERSHIP DISCLOSURE FORM

Schedule of requirements (UNSPSC code, item, unit, quantity)

1 43232303 CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE IMPLEMENTATION OF A CUSTOMER REGISTRATION KIOSK AND VISITOR RECORDS MANAGEMENT SYSTEM. LOT 1

Tender documents are free to download from the e-GP Tenders page (egpkenya.go.ke/tender) without an account; search by tender number. Bids are submitted electronically on e-GP.

Context for bidders

We hold 13 notices from COUNTY ASSEMBLY OF SIAYA, going back to November 2026 — 13 of them still open. They buy mostly in IT & Telecom, Financial & Professional Services and Agriculture & Food. There are 174 open IT & Telecom tenders in Kenya. This one closes in 6 days.

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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