FreeTender
Accepting bidstenderKenya

Supply Customisation Testing Training Commissioning and Maintenance of a Call Centre as a Service Solution for Helpdesk or Call Center Software

Issued by NATIONAL AUTHORITY FOR CAMPAIGN AGAINST ALCOHOL & DRUG ABUSE · via Kenya — e-GP (egpkenya.go.ke)

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Published
13 Nov 2026
Closes
20 Nov 2026, 07:30 UTC
Bid opening
20 Nov 2026, 07:31 UTC
Reference
NACADA/908/0074/2026-27
Location
Kenya
Sector
IT & Telecom
Type
services

At a glance

NATIONAL AUTHORITY FOR CAMPAIGN AGAINST ALCOHOL & DRUG ABUSE in Kenya has published a tender in it & telecom: “Supply Customisation Testing Training Commissioning and Maintenance of a Call Centre as a Service Solution for Helpdesk or Call Center Software”. Submissions close on 20 November 2026, 7 days from today. Quote reference NACADA/908/0074/2026-27 in any correspondence with the buyer. FreeTender has recorded 34 notices from this buyer since 2026, 15 of them currently open. There are 173 open it & telecom notices in Kenya on FreeTender. Bids are submitted to the buyer through Kenya — e-GP (egpkenya.go.ke), not through FreeTender.

Key requirements

Taken from the notice by FreeTender. The tender document on the official portal is binding — check it, and any corrigendum, before you bid.

Bid security / EMD
KES 60,000
Performance security
10% of contract value
Questions deadline
16 Nov 2026 17:00 (Nairobi time)
Bid validity
140 days
Procurement method
Open tender
Evaluation
Scoring Basis
Funding
GoK

Documents to submit

  • SELF - declaration form - SD1&2
  • Functional and technical requirements that must be duly filed
  • Must attach a copy of certificate of registration and /or incorporation certificate
  • Must provide copy of a valid tax compliance certificate. subject to TCC checker (must be valid at the date of tender OPE
  • Must attach KRA PIN certificate with active VAT obligation
  • Must submit a valid single/unifief business permit
  • Attach a copy of CR 12 for limited company or CR13 for sole proprietorship iwith IDS for all the directors
  • Must submit a tender security of KSHS. 60,000
  • Itemised price schedule
  • Must submit a valid ICTA authority (ICTA) 4 and above for cloud computing

To bid on Kenya e-GP

Kenyan government tenders are submitted through the e-GP portal; register as a supplier there first. AGPO-reserved tenders need a valid AGPO certificate.

Details

SUPPLY CUSTOMISATION TESTING TRAINING COMMISSIONING AND MAINTENANCE OF A CALL CENTRE AS A SERVICE SOLUTION FOR HELPDESK OR CALL CENTER SOFTWARE

Tender number: NACADA/908/0074/2026-27

Procuring entity: NATIONAL AUTHORITY FOR CAMPAIGN AGAINST ALCOHOL & DRUG ABUSE

Procurement category: Non Consultancy Services

Procurement method: Open Tender

Bidding access: Open

Source of funds: GoK

Bid security: KES 60,000

Performance security: 10% of contract value

Technical evaluation: Scoring Basis

Evaluation basis: Grand total wise

Bid validity: 140 days

Clarifications until: 16 Nov 2026 17:00 (Nairobi time)

Published: 13 Nov 2026 17:00 (Nairobi time)

Closing: 20 Nov 2026 10:30 (Nairobi time)

Bid opening: 20 Nov 2026 10:31 (Nairobi time)

Eligibility documents required

- SELF - DECLARATION FORM - SD1&2 - FUNCTIONAL AND TECHNICAL REQUIREMENTS THAT MUST BE DULY FILED. - MUST ATTACH A COPY OF CERTIFICATE OF REGISTRATION AND /OR INCORPORATION CERTIFICATE - MUST PROVIDE COPY OF A VALID TAX COMPLIANCE CERTIFICATE. SUBJECT TO TCC CHECKER (MUST BE VALID AT THE DATE OF TENDER OPENING) - MUST ATTACH KRA PIN CERTIFICATE WITH ACTIVE VAT OBLIGATION - MUST SUBMIT A VALID SINGLE/UNIFIEF BUSINESS PERMIT - ATTACH A COPY OF CR 12 FOR LIMITED COMPANY OR CR13 FOR SOLE PROPRIETORSHIP IWITH IDS FOR ALL THE DIRECTORS. - MUST SUBMIT A TENDER SECURITY OF KSHS. 60,000 - ITEMISED PRICE SCHEDULE - MUST SUBMIT A VALID ICTA AUTHORITY (ICTA) 4 AND ABOVE FOR CLOUD COMPUTING - MUST SUBMIT A VALID ICTA AUTHORITY (ICTA) 4 AND ABOVE FOR SYSTEM APPLICATIONS AND INFORMATION SECURITY - MUST SUBMIT A VALID CERTIFICATE OF REGISTRATION AS A DATA PROCESSOR AND DATA HANDLER ISSUED BY THE OFFICE OF THE DATA PROTECTION COMMISSIONER - MUST SUBMIT TENDER SECURING DECLARATION FORM

Tender documents are free to download from the e-GP Tenders page (egpkenya.go.ke/tender) without an account; search by tender number. Bids are submitted electronically on e-GP.

Context for bidders

We hold 34 notices from NATIONAL AUTHORITY FOR CAMPAIGN AGAINST ALCOHOL & DRUG ABUSE, going back to October 2026 — 15 of them still open. They buy mostly in Healthcare & Pharma, Financial & Professional Services and Manufacturing & Supply. There are 173 open IT & Telecom tenders in Kenya. This one closes in 7 days.

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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