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SBI/Gitc/It-Platform Engineering-Ii/2026/2027/55: Request for Expression of Interest for Branch Centralized Service Desk for Software Support Services and Annual Maintenance Contract of Hardware and Onsite Support Services for Branches / Offices of the Bank

Issued by State Bank of India · via State Bank of India — procurement notices

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Published
15 Oct 2026
Closes
6 Nov 2026
Location
GLOBAL IT CENTRE, India
Sector
IT & Telecom

At a glance

State Bank of India in India has published a tender in it & telecom: “SBI/Gitc/It-Platform Engineering-Ii/2026/2027/55: Request for Expression of Interest for Branch Centralized Service Desk for Software Support Services and Annual Maintenance Contract of Hardware and Onsite Support Services for Branches / Offices of the Bank”. Submissions close on 6 November 2026, 22 days from today. One document is attached to this notice. FreeTender has recorded 857 notices from this buyer since 2026, 209 of them currently open. There are 230 open it & telecom notices in India on FreeTender. Bids are submitted to the buyer through State Bank of India — procurement notices, not through FreeTender.

Details

SBI/GITC/IT-Platform Engineering-II/2026/2027/55: REQUEST FOR EXPRESSION OF INTEREST FOR BRANCH CENTRALIZED SERVICE DESK FOR SOFTWARE SUPPORT SERVICES AND ANNUAL MAINTENANCE CONTRACT OF HARDWARE AND ONSITE SUPPORT SERVICES FOR BRANCHES / OFFICES OF THE BANK

REQUEST FOR EXPRESSION OF INTEREST FOR BRANCH CENTRALIZED SERVICE DESK FOR SOFTWARE SUPPORT SERVICES AND ANNUAL MAINTENANCE CONTRACT OF HARDWARE AND ONSITE SUPPORT SERVICES FOR BRANCHES / OFFICES OF THE BANK Ref: SBI/GITC/IT-Platform Engineering-II/2026/2027/55 IT Platform Engineering- II Department State Bank Global IT Centre, Ground Floor, “A” Wing, Sector 11, CBD Belapur Navi Mumbai – 400614 Expression of Interest for Branch Centralized Service Desk for Software and AMC of onsite Hardware Support Services Page 2 of 42 Schedule of Events: Sl No Particulars Remarks 1 Contact details of issuing department (Name, Designation, Mobile No., Email and office address for sending any kind of correspondence regarding this EOI) Name: Shri Mohan Singh Designation: DGM (IT-PE II) Email ID: [contact details removed] Contact Address: Platform Engineering-II Department Ground Floor, “A” Wing State Bank Global IT Centre Sector 11, CBD Belapur, Navi Mumbai, PIN- 400614 Contact Number: [contact details removed] EOI Document Availability including changes/amendments, if any to be issued EOI may be downloaded from Bank’s website https://sbi.bank.in/ from 15.10.2026 to 06.11.2026 procurement news on 15.10.2026 3 Last date for requesting clarification Up to 05:00 PM on 19/10/2026 All communications regarding points / queries requiring clarifications shall be given in writing or by e-mail. 4 Pre - bid Meeting at (venue) From 11:00 AM to 12:00 PM on 21/10/2026 at above-mentioned address or through online meeting 5 Clarifications to queries raised at pre - bid meeting will be provided by the Bank. On 23/10/2026 6 Last date and time for Bid submission Upto 05:00 PM on 06/11/2026 7 Address for submission of Bids https://etender.sbi/ 8 Tender Fee Rs.5,000/- Amount should be deposited in A/c No: 4897932113433 IFSC: SBIN0011343 Account Name: Subsidy Inward Remittance Tender fee will be non-refundable. Expression of Interest for Branch Centralized Service Desk for Software and AMC of onsite Hardware Support Services Page 3 of 42 Part-I S.N. INDEX 1 INVITATION TO BID 2 BACKGROUND 3 DISCLAIMER 4 DEFINITIONS 5 ELIGIBILITY AND TECHNICAL CRITERIA 6 COST OF BID DOCUMENT 7 CLARIFICATIONS AND AMENDMENTS ON EOI/PRE-BID MEETING 8 CONTENTS OF EOI DOCUMENTS 9 BID PREPARATION AND SUBMISSION 10 DEADLINE FOR SUBMISSION OF BIDS 11 MODIFICATION AND WITHDRAWAL OF BIDS 12 BIDDING PROCESS/ OPENING OF TECHNICAL BIDS 13 CONFLICT OF INTEREST 14 CODE OF INTEGRITY AND DEBARMENT/BANNING 15 GOVERNING LANGUAGES 16 APPLICABLE LAW 17 TENDER FEE 18 NOTICES 19 OTHER TERMS & CONDITIONS Part-II APPENDIX INDEX A BID FORM B BIDDER’S ELIGIBILITY CRITERIA C TECHNICAL CRITERIA/SCOPE OF WORK D BIDDER DETAILS E PRE-BID QUERY FORMAT F FORMAT FOR SUBMISSION OF CLIENT REFERENCES G CERTIFICATE OF LOCAL CONTENT Expression of Interest for Branch Centralized Service Desk for Software and AMC of onsite Hardware Support Services Page 4 of 42 ABBREVIATIONS AO Administrative Office EOI Expression of Interest LHO Local Head Office RBO Regional Office CC Corporate Centre OEM Original Equipment Manufacturer MIS Management Information System POC Proof of Concept SLA Service Level Agreement TAT Turnaround Time RFP Request for Proposal EMD Earnest Money Deposit MSE Micro & Small Enterprises AMC Annual Maintenance Contract ITSAM IT Service and Asset Management

Region/Province: GLOBAL IT CENTRE

Published: 15-Oct-2026

Closing date: 06-Nov-2026

Issued by State Bank of India.

Context for bidders

We hold 857 notices from State Bank of India, going back to May 2026 — 209 of them still open. They buy mostly in Real Estate & Facilities, Financial & Professional Services and Construction & Infrastructure. There are 230 open IT & Telecom tenders in India. This one closes in 22 days.

Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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