RFP 196/2026: The Appointment of a Professional Service Provider To Conduct DBSA Annual Client Satisfaction Surveys Tender Volume , Annexure A - Pricing Schedule Compulsory Tender Briefing: 6 November 2026 @ 10H00 via Microsoft Teams

RFP 196/2026: Compulsory Tender Briefing: RFP 196/2026: The Appointment of a Professional Service Provider To Conduct DBSA Annual Client Satisfaction Surveys Tender Volume , Annexure A - Pricing Schedule Compulsory Tender Briefing: 6 November 2026 @ 10H00 via Microsoft Teams

REQUEST FOR PROPOSALS YOU ARE HEREBY INVITED TO SUBMIT A BID TO MEET THE REQUIREMENTS OF THE DEVELOPMENT BANK OF SOUTHERN AFRICA LIMITED

BID NUMBER: RFP196/2026

COMPULSORY BRIEFING

SESSION DETAILS:

06 November 2026

Time: 10:00am

MS TEAMS LINK: Briefing Session Link-Click Here

CLOSING DATE: 23 November 2026

CLOSING TIME: 23H55 (Midnight)

PERIOD FOR WHICH BIDS ARE REQUIRED TO REMAIN OPEN

FOR ACCEPTANCE:

120 days

DESCRIPTION OF BID:

APPOINTMENT OF A PROFESSIONAL SERVICE PROVIDER TO CONDUCT DBSA ANNUAL CLIENT SATISFACTION SURVEYS BID DOCUMENTS ELECTRONIC

SUBMISSION:

ELECTRONIC SUBMISSIONS

INSTRUCTIONS:

➢ Bidders are required to submit written requests for clarification via e-mail to Tumim@dbsa.org ONLY, quoting the RFP Number on the subject of the e-mail. This must be done three (3) working days before the submission date. ➢ Bidders will thereafter receive a OneDrive Link to upload their submission documents electronically. ➢ Written requests for clarification will be considered up to and

Including 18th of November 2026 16: 00 Johannesburg time. Requests

received after this date may not be attended to. ➢ Any requests after the stipulated date and time may be disregarded.

NB: Electronic submission is encouraged for all bidders interested

in this tender. Closing date of this RFP196/2026 is 23rd of November 2026 before

23: 55PM.

No physical bids will be received or accepted at the DBSA offices

NAME OF BIDDER:

CONTACT PERSON: [contact details removed]

TELEPHONE NUMBER:

FAX NUMBER:

BIDDER’S STAMP OR SIGNATURE Table of Contents PART A ................................................................................................................ 4 PART B ................................................................................................................ 7 PART C ................................................................................................................ 8 PART D .............................................................................................................. 10 PART E .............................................................................................................. 27 Annexure A_Pricing Schedule (attached Separately) ........................................ 46 Annexure B ....................................................................................................... 47 Annexure C ........................................................................................................ 50 Annexure D ....................................................................................................... 56 Annexure E ........................................................................................................ 57 Annexure F ........................................................................................................ 58 Annexure G ....................................................................................................... 59 …