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ITSM Platform Review

Issued by University of Southern Queensland · via VendorPanel Public Tenders — Australian councils, agencies & utilities

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Published
19 Aug 2026
Closes
2 Oct 2026, 04:00 UTC
Reference
VP521761
Location
Queensland, Australia
Sector
IT & Telecom

Details

The University of Southern Queensland (UniSQ) is seeking responses for the provision and implementation of a modern Information Technology Service Management (ITSM) platform to support reliable, secure, scalable, and efficient service management across the University.

The scope of this procurement includes the supply of the ITSM platform, implementation services, configuration, data migration, system integration, user training, ongoing support, and managed service requirements. The proposed solution must align with industry best practice service management frameworks, including ITIL, and support UniSQ's operational and strategic objectives.

UniSQ's objective is to establish an ITSM solution that is cyber security and privacy compliant, integration-ready, and capable of enhancing service reliability, user experience, workflow automation, reporting and analytics, knowledge management, governance, and continual service improvement. The solution should also support UniSQ's broader digital transformation roadmap and future service delivery requirements.

Updates made to this request:

Under review and will be released NLT 21 Aug 26.

make available

Please note: The following addenda have been recently added.

1. Added: (Addendum) Addendum 1 - ITSM Platform Review - VP521761.pdf

2. Added: (Addendum) Addendum 2 - ITSM Platform Review - VP521761.pdf

3. Added: (Addendum) Addendum 3 - ITSM Platform Review - VP521761.pdf

Please consider these addenda when responding.

Please note: The following addenda have been recently added.

1. Added: (Addendum) Addendum 4 - ITSM Platform Review - VP521761.pdf

2. Added: (Addendum) Addendum 5 - ITSM Platform Review - VP521761.pdf

3. Added: (Addendum) Addendum 6 - ITSM Platform Review - VP521761.pdf

4. Added: (Addendum) Addendum 7 -ITSM Platform Review - VP521761.pdf

5. Added: (Addendum) Addendum 8 - ITSM Platform Review - VP521761.pdf

Please consider these addenda when responding.

Please note: The following addendum has been recently added.

1. Added: (Addendum) Addendum 9 - ITSM Platform Review - VP521761.pdf

Please consider this addendum when responding.

Please note: The following addendum has been recently added.

1. Added: (Addendum) Addendum 10 - ITSM Platform Review - VP521761.pdf

Please consider this addendum when responding.

Please note: The following addenda have been recently added.

1. Added: (Addendum) Addendum 11 - ITSM Platform Review - VP521761.pdf

2. Added: (Addendum) Addendum 12 - ITSM Platform Review - VP521761.pdf

3. Added: (Addendum) Addendum 13 - ITSM Platform Review - VP521761.pdf

Please consider these addenda when responding.

Notice of Extension, Further Information Pack and Amendment to the Invitation Timetable

Please note: The following addendum has been recently added.

1. Added: (Addendum) Addendum 14 - ITSM Platform Review - VP521761.pdf

Please consider this addendum when responding.

Please note: The following addendum has been recently added.

1. Added: (Addendum) Addendum 15 - ITSM Platform Review - VP521761.pdf

Please consider this addendum when responding.

Please note: The following addendum has been recently added.

1. Added: (Addendum) Addendum 16 - ITSM Platform Review - VP521761.pdf

Please consider this addendum when responding.

Notice of Extension and Further Information

The University is issuing additional information to respondents to assist with the preparation of submissions.

To ensure all respondents have sufficient time to consider the further information provided and incorporate it into their submissions, the Closing Date and Time for Offers has been extended from 11 September 2026 at 2:00 pm to 25 September 2026 at 2:00 pm.

Respondents should review the further information contained within Addendum 17 and take the information into account when preparing their response.

Please note: The following addendum has been recently added.

1. Added: (Addendum) Addendum 17 - ITSM Platform Review - VP521761.pdf

Please consider this addendum when responding.

Please note: The following addendum has been recently added.

Correction to Addendum 17 – Scope Confirmation

1. Added: (Addendum) Addendum 18 - ITSM Platform Review - VP521761 .pdf

Please consider this addendum when responding.

Please note: The following addendum has been recently added.

1. Added: (Addendum) Addendum 19 - ITSM Platform Review - VP521761.pdf

Please consider this addendum when responding.

Please note: The following addendum has been recently added.

1. Added: (Addendum) Addendum 20 - ITSM Platform Review - VP521761.pdf

Please consider this addendum when responding.

Please note: The following addendum has been recently added.

1. Added: (Addendum) Addendum 21 - ITSM Platform Review - VP521761.pdf

Please consider this addendum when responding.

Please note: The following addendum has been recently added.

1. Added: (Addendum) Addendum 22 - ITSM Platform Review - VP521761.pdf

Please consider this addendum when responding.

Addendum Number: 23

The University confirms that the Closing Date and Time for Offers has been extended to 2 October 2026 at 2:00 pm as advised through this Addendum.

No further supplier queries will be accepted.

Except as varied by previous Addenda, all other requirements of the Invitation to Offer remain unchanged.

Please note: The following addendum has been recently added.

1. Added: (Addendum) Addendum 23 - ITSM Platform Review - VP521761.pdf

Please consider this addendum when responding.

Buyer: University of Southern Queensland

Buyer location: 487-535 West St, Kearneys Spring, Queensland 4350, Australia

VendorPanel reference: VP521761

Buyer's reference: HUB#115850

Opens: Wednesday 19 August 2026 (E. Australia Standard Time)

Closes: Friday 02 October 2026 02:00 PM (E. Australia Standard Time)

Supplier query cut-off: Friday 25 September 2026 02:00 PM (E. Australia Standard Time)

Expected decision: Friday 30 October 2026 (E. Australia Standard Time)

Categories: IT & Telecomms; 1: IT Services; 2: Services - Application Expertise; 3: Services - Architecture & Design; 4: Services - Business Process Expertise; 5: Services - Cloud Services; 6: Services - Data Storage Services; 7: Services - Learning Services; 8: Services - Managed Services; 9: Services - Networks; 10: Services - Other; 11: Services - Risk Management; 12: Services - Security Management; 13: Services - Software Support & Maintenance; 14: Services - Support; 15: Software - Computer Software; 16: Software - Development; 17: Software - Other; 18: Software - Programs; 19: Software - SaaS

Regions of service: Queensland; 1: Brisbane; 2: Darling Downs; 3: West Moreton; All Regions of Service locations are within Australia.

Tender documents: 36

Published on VendorPanel Public Tenders. Documents and responses require free VendorPanel supplier registration.

Context for bidders

We hold 3 notices from University of Southern Queensland, going back to August 2026 — 3 of them still open. They buy mostly in Construction & Infrastructure, Education & Training and IT & Telecom. There are 26 open IT & Telecom tenders in Australia. This one closes in 3 days.

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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