EOI Customer Relationship Management System

Mildura Rural City Council is seeking Expression of Interest (EOI) responses from suitably qualified organisations to provide and implement a system replacement for the existing Customer Relationship Management (CRM) system and Name/Address Register (NAR) functionality, with the ability to transfer over as much of our current/old data as possible.

The intent of this EOI is to identify a shortlist of three to four contractors who, as assessed by Mildura Rural City Council and its evaluation team, have the capability and capacity to deliver the Project. Respondents shortlisted will then be invited to Tender.

Multiple suppliers may ultimately be awarded to meet Council’s requirements for these systems, as one system to meet all requirements may not be available.

ENQUIRIES: Enquiries should be directed to the online forum (please see option below).

SUBMISSIONS: Completed responses can ONLY be submitted electronically by uploading into the VendorPanel System. Respondents will receive a confirmation email response upon completion.

Should assistance be required please use the help function or the online chat available from the home page of VendorPanel.

Submissions must be fully received by the closing time as late submissions will not be accepted.

All responses must be made by online submission. Any response made by any other means (open email, facsimile, post or in person) will not be considered.

Background information / Compatibility requirements

Council encourages innovative and creative responses to its project brief, however, should always form part of a conforming tender.

Questions asked by the buyer:

Have you signed and uploaded the EOI schedules as part of your submission?

Have you signed and uploaded the statutory declaration as part of your submission?

Buyer: Mildura Rural City Council

Buyer location: Madden Ave, Mildura, Victoria 3500, Australia

VendorPanel reference: VP532001

Buyer's reference: 2027/318

Opens: Monday 02 November 2026 (AUS Eastern Standard Time)

Closes: Thursday 26 November 2026 02:00 PM (AUS Eastern Standard Time)

Supplier query cut-off: Monday 23 November 2026 02:00 PM (AUS Eastern Daylight Time)

Expected decision: Thursday 07 January 2027 (AUS Eastern Standard Time)

Categories: Business & Administrative Services; 1: Documents & Record Management Services; IT & Telecomms; 1: Services - Cloud Services; 2: Services - Consultants; 3: Services - Software Support & Maintenance; 4: Software - Development; 5: Software - Programs

Regions of service: Victoria; 1: Mallee; All Regions of Service locations are within Australia.

Tender documents: 3

Published on VendorPanel Public Tenders. Documents and responses require free VendorPanel supplier registration.