FreeTender
Accepting bidstenderAustralia

CC4Teams Software Licence, Support & Enhancement Services

Issued by City of Stonnington · via VendorPanel Public Tenders — Australian councils, agencies & utilities

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Published
30 Oct 2026
Closes
23 Nov 2026, 01:00 UTC
Reference
VP531898
Location
Victoria, Australia
Sector
IT & Telecom

At a glance

City of Stonnington in Australia has published a tender in it & telecom: “CC4Teams Software Licence, Support & Enhancement Services”. Submissions close on 23 November 2026, 23 days from today. Quote reference VP531898 in any correspondence with the buyer. FreeTender has recorded 6 notices from this buyer since 2026, 4 of them currently open. There are 22 open it & telecom notices in Australia on FreeTender. Bids are submitted to the buyer through VendorPanel Public Tenders — Australian councils, agencies & utilities, not through FreeTender.

Details

The Council requires a support partner to provide licencing for cc4teams (and related call recording) and support for contact centre operations.

The support involves:

  • Resolution of incidents and requests related to the operation of cc4teams in Council’s Microsoft Teams telephony environment,
  • Support for changes and improvements for the use of cc4teams by contact centre teams,
  • Support and maintenance of PowerBI reporting and wallboards used by the contact centre operators.

Council is seeking a suitably qualified and experienced supplier to provide cc4teams licensing, call recording licensing, support and enhancement services for its contact centre environment.

Background information / Compatibility requirements

The successful Tenderer will be required to:

  • Provide ongoing licensing for the cc4teams contact centre solution and associated call recording services.
  • Deliver incident, problem and service request support for Council's contact centre operations.
  • Support the ongoing operation of cc4teams within Council's Microsoft Teams telephony environment.
  • Provide system enhancements, configuration changes and continuous improvement services as required.
  • Support and maintain Power BI reports, dashboards and wallboards used for operational and performance reporting.

The objective of this engagement is to ensure the ongoing reliability, performance and continuous improvement of Council's contact centre solution throughout the Contract Term.

Desired Outcomes ('Nice to haves', Conditions & Warranties, SLA's, Project benefits): As per tender documentation

Buyer: City of Stonnington

Buyer location: 311 Glenferrie Rd, Malvern, Victoria 3143, Australia

VendorPanel reference: VP531898

Buyer's reference: T27020

Opens: Saturday 31 October 2026 (AUS Eastern Standard Time)

Closes: Monday 23 November 2026 12:00 PM (AUS Eastern Standard Time)

Supplier query cut-off: Monday 16 November 2026 12:00 PM (AUS Eastern Daylight Time)

Expected decision: Monday 14 December 2026 (AUS Eastern Standard Time)

Categories: IT & Telecomms; 1: Services - Cloud Services; 2: Services - Software Support & Maintenance; 3: Services - Telecommunication Services; 4: Software - Computer Software; 5: Software - Development; 6: Software - Other; 7: Software - Programs; 8: Software - SaaS Regions of service: Australian Capital Territory; 1: ACT (all other areas); New South Wales; 1: Sydney; Northern Territory; 1: Darwin; Queensland; 1: Brisbane; South Australia; 1: Adelaide; Tasmania; 1: Greater Hobart; Victoria; 1: Melbourne; 2: Offshore (VIC); Western Australia; 1: Central; 2: Perth; All Regions of Service locations are within Australia.

Tender documents: 6

Published on VendorPanel Public Tenders. Documents and responses require free VendorPanel supplier registration.

Context for bidders

We hold 6 notices from City of Stonnington, going back to September 2026 — 4 of them still open. They buy mostly in Water & Environment, Agriculture & Food and Construction & Infrastructure. There are 22 open IT & Telecom tenders in Australia. This one closes in 23 days.

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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