FreeTender
Deadline not statedrfiUnited Kingdom

Telecare Monitoring and Out of Hours Telephony Provision Project

Issued by Newcastle City Council · via UK Find a Tender Service

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Published
15 Sept 2026
Value
GBP 0
Reference
ocds-h6vhtk-06fa64
Location
United Kingdom
Sector
communications-networks
Type
services

Details

Newcastle City Council (NCC) currently provides the monitoring element of NCC's Telecare Service (Ostara), in addition to a range of telephony services, which operate in-house. We would like to explore the options of procuring an Alarm Receiving Centre (ARC) to monitor our telecare alarms 24/7, and our out of hours telephony. We wish to explore opportunities within the market that will help shape and develop our current service, as part of the commissioning and procurement process, the Council is undertaking preliminary market engagement to explore the availability, capability and interest of providers in delivering the proposed services. This engagement is intended to inform the Council's procurement approach, understand current market capability, capacity, identify opportunities for innovation, and ensure that the future service specification reflects current best practice and emerging technologies. We welcome responses from suppliers with relevant experience and expertise. Information gathered through this process will help shape the Council's future requirements and service design. Suppliers are invited to review the documents via our Open e-tendering platform.

Link: https://www.open-uk.org/

If suppliers wish to secure a slot, please request via the correspondence/ message option via the portal.

Project: # OPEN20262057

Budget information and contract length is yet to be established in line with market engagement findings.

This notice has closed — what to do next

We hold 14 notices from Newcastle City Council, going back to July 2026 — 10 of them still open. They buy mostly in Healthcare & Pharma, Construction & Infrastructure and communications-networks. There are 6 open communications-networks tenders in United Kingdom.

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Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this communications-networks opportunity. Always verify the details on the official source.

  • Confirm the closing date and submission window on the official portal before you start preparing your bid.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
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