FreeTender
Accepting bidstenderUnited Kingdom

Replacement of Corporate Telephony and Contact Centre Environment

Issued by Link Group · via Public Contracts Scotland (OCDS)

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Published
6 Nov 2026
Closes
23 Nov 2026, 12:00 UTC
Value
GBP 1,500,000
Reference
ocds-r6ebe6-0000838193
Location
United Kingdom
Sector
Communications networks
Type
services

At a glance

Link Group in United Kingdom has published a tender in communications networks: “Replacement of Corporate Telephony and Contact Centre Environment”. Submissions close on 23 November 2026, 17 days from today. The stated value is GBP 1,500,000. Quote reference ocds-r6ebe6-0000838193 in any correspondence with the buyer. One document is attached to this notice. FreeTender has recorded 4 notices from this buyer since 2026, 2 of them currently open. There are 13 open communications networks notices in United Kingdom on FreeTender. Bids are submitted to the buyer through Public Contracts Scotland (OCDS), not through FreeTender.

Details

Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support customer-facing and colleague-facing services across Link Group and will be delivered through a phased approach.

Context for bidders

We hold 4 notices from Link Group, going back to October 2026 — 2 of them still open. They buy mostly in Communications networks and Construction & Infrastructure. There are 13 open Communications networks tenders in United Kingdom. This one closes in 17 days.

Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this communications networks opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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