FreeTender
Accepting bidstenderUnited Kingdom

Replacement of Corporate Telephony and Contact Centre Environment

Issued by Link Group · via UK Find a Tender Service

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Published
6 Nov 2026
Closes
23 Nov 2026, 12:00 UTC
Value
GBP 1,500,000
Reference
ocds-h6vhtk-06d7f3
Location
United Kingdom
Sector
Communications networks
Type
services

At a glance

Link Group in United Kingdom has published a tender in communications networks: “Replacement of Corporate Telephony and Contact Centre Environment”. Submissions close on 23 November 2026, 17 days from today. The stated value is GBP 1,500,000. Quote reference ocds-h6vhtk-06d7f3 in any correspondence with the buyer. FreeTender has recorded 4 notices from this buyer since 2026, 2 of them currently open. There are 13 open communications networks notices in United Kingdom on FreeTender. Bids are submitted to the buyer through UK Find a Tender Service, not through FreeTender.

Details

Link Group is seeking to appoint a suitably qualified supplier to provide, implement and support a modern, secure and resilient corporate telephony and Contact Centre as a Service (CCaaS) solution. The contract will include cloud telephony, omnichannel contact handling, intelligent routing, workforce management, call recording, quality management, reporting and analytics, PCI-compliant payment handling, integration capabilities, migration, implementation, training and ongoing support. The solution will support customer-facing and colleague-facing services across Link Group and will be delivered through a phased approach.

Context for bidders

We hold 4 notices from Link Group, going back to October 2026 — 2 of them still open. They buy mostly in Communications networks and Construction & Infrastructure. There are 13 open Communications networks tenders in United Kingdom. This one closes in 17 days.

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this communications networks opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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