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Selection of System Integrator for Implementation, Operation & Maintenance of AI Based Solutions for delivery of various G2C Services of Government of Odisha RFP No.

Issued by Odisha Computer Application Centre (OCAC) · via Odisha Computer Application Centre — tenders

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Published
27 Aug 2026
Location
India
Sector
IT & Telecom

Details

0674-2567842 Selection of System Integrator for Implementation, Operation & Maintenance of AI Based Solutions for delivery of various G2C Services of Government of Odisha RFP No.:

Selection of System Integrator for Implementation, Operation & Maintenance of AI Based Solutions for delivery of various G2C Services of Government of Odisha Request for Proposal Selection of System Integrator for Implementation, Operation & Maintenance of AI Based Solutions for delivery of various G2C Services of Government of Odisha RFP No.: OCAC-IFITP-PROP-0003-2026-26023 Vol-II Terms of Reference ODISHA COMPUTER APPLICATION CENTRE [TECHNICAL DIRECTORATE OF E&IT DEPARTMENT, GOVERNMENT OF ODISHA] OCAC Building, Acharya Vihar Square, Bhubaneswar-751013, Odisha, India W: www.ocac.in | T: 0674-2567295/2567283 | F: 0674-2567842 Selection of System Integrator for Implementation, Operation & Maintenance of AI Based Solutions for delivery of various G2C Services of Government of Odisha RFP No.: OCAC-IFITP-PROP-0003-2026-26023 Page | 2 of 39 Table of Contents 1. Background ........................................................................................................ 5 Objective ................................................................................................................... 5 2. Scope of Work ................................................................................................... 5 2.1. Requirement Study ............................................................................................ 5 2.2. Design ................................................................................................................. 6 2.3. Development ...................................................................................................... 6 2.4. Testing ................................................................................................................ 6 2.5. UAT and Go Live ............................................................................................. 6 2.6. Training & Handholding Support .................................................................... 7 2.7. Annual Maintenance Support ........................................................................... 7 2.8. High-level scope of work ................................................................................... 7 2.9. Detailed scope of work ...................................................................................... 9 2.9.1. Development and implementation of AI-based Solutions .......................... 9 2.9.1.1. AI-enabled Government Website Search, Summarization and Chatbot Solution 9 2.9.1.2. Gen AI based employee productivity capability for Enterprise Search and AI agents ............................................................................................................. 10 2.9.2. Operation management of implemented solution ...................................... 10 2.10. Bill of Quantity ............................................................................................. 10 2.10.1. Gen AI based employee productivity capability for Enterprise Search and AI agents ............................................................................................................. 11 2.11. Deliverables .................................................................................................. 11 2.11.1. AI-based Website Search and Summarization bar with chatbot interface 11 2.11.1.1. Gen AI based employee productivity capability for Enterprise Search and AI agents ............................................................................................................. 11 2.11.2. Cloud Managed Services for AI-enabled Website Search and Summarization with Chatbot Solution and Gen AI based Employee productivity 12 2.11.2.1. Managed Services .................................................................................. 12 2.11.2.1.1. Design of cloud infrastructure ........................................................... 12 2.11.2.1.2. Compliances ....................................................................................... 12 Selection of System Integrator for Implementation, Operation & Maintenance of AI Based Solutions for delivery of various G2C Services of Government of Odisha RFP No.: OCAC-IFITP-PROP-0003-2026-26023 Page | 3 of 39 2.11.2.1.3. Documentation ................................................................................... 12 2.11.2.2. General Requirements ........................................................................... 12 2.11.2.2.1. Self Service Management/ Provisioning .......................................... 12 2.11.2.2.2. User Administration ........................................................................... 12 3. Technical & Functional Requirement .......................................................... 14 3.1. Functional and Technical Specifications ....................................................... 14 3.1.1. AI-enabled Website Search and Summarization with Chatbot Solution . 14 3.1.2. Gen AI based employee productivity capability for Enterprise Search and AI agents .................................................................................................................... 16 3.1.3. Technical and Functional Compliance for Cloud Services Provider for the Web Site Search, Summarization with Chatbot Solution, Gen AI based Employee productivity .................................................................................................................. 16 3.1.4. General Cloud Service Requirement .......................................................... 19 3.1.5. Cloud Portal Service Provisioning .............................................................. 22 3.1.6. Web Application Firewall ........................................................................... 23 3.1.7. CSP Native SIEM Solution ......................................................................... 24 4. Change Management ...................................................................................... 25 5. Exit Plan ...................................................

Issued by Odisha Computer Application Centre (OCAC).

Context for bidders

Odisha Computer Application Centre (OCAC) has 10 open notices on FreeTender. There are 201 open IT & Telecom tenders in India.

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