SaskTel Customer Experience Research Competition

Request for Expression of Interest SaskTel Customer Experience Research Competition October - November 2026 The Government of Saskatchewan requires one or more experienced, full service, primary research suppliers for a customer experience research program for SaskTel. Interested firms must demonstrate professional experience in:

• Customer experience and product satisfaction research and measurement, including data collection, advanced data analysis, reporting of results, and comprehensive consulting;
• Conducting corporate research for private and public corporations, including large corporations, and the Crown sector; and
• The ability to comply with privacy and regulatory requirements and the diligent safeguard of all SaskTel data/information and data stored in Canada.

It is an asset if firms also demonstrate experience in or have:

• Ownership of or access to a large online panel representative of Saskatchewan residents;
• Ownership or access to an in-house contact centre in Saskatchewan;

Companies interested in pursuing this account should submit a brief letter of intent (not exceeding two pages). The letter should specifically articulate why your experience and capabilities relative to the criteria above make your firm the best choice for this account. Please include two client references who can speak to your ability in the criteria above. Also, bidding firms must identify any intent to use subcontractors, and include a description of the scope of services. From the responses, a shortlist of firms will be developed. These firms will be asked to prepare a proposal and may be asked to demonstrate their capability in a presentation to a selection panel.

The account is for one year with the opportunity to renew for five additional one-year terms. Any renewal will be subject to yearly client/agency evaluations and mutual agreement. Renewals are authorized by Communications Services, Executive Council. Bidding suppliers must immediately disclose to Communications Services, Executive Council any actual or potential conflict of interest which currently exists or which may arise during the period of the competition. Bidding suppliers who are not registered with Communications Services must begin the registration process prior to submitting a letter of intent.

Organization: Executive Council - Communication Services

Competition number: ECCS-SkTel-CXP-2026

Competition type: EOI

Agreement type: NWPTA

Public opening: No