Request for Proposals for the Appointment of a Service Provider to Provide Contact Centre Solution Services to the Unemployment Insurance Fund for a Period of Thirty-Six (36) Months.
Issued by Labour · via eTenders — South Africa (National Treasury)
- Published
- 8 Sept 2026
- Closes
- 30 Sept 2026, 09:00 UTC
- Reference
- UIF5/26/27
- Location
- Pretoria, Gauteng, South Africa
- Sector
- Financial & Professional Services
- Type
- services
Details
Request for Proposals for the Appointment of a Service Provider to Provide Contact Centre Solution Services to the Unemployment Insurance Fund for a Period of Thirty-Six (36) Months.
Buyer: Labour.
Category: Other service activities.
Procurement method: Request for Proposal.
Province: Gauteng.
Delivery location: 230 Lillian Ngoyi Street-Pretoria-Pretoria-0002.
Briefing session: non-compulsory, 15 September 2026 10:00, at https://teams.microsoft.com/meet/393127063425541?p=qzK4PMhOxdL51syvQH.
Special conditions: NB. See attached Questions and Answers
Published: 08 September 2026.
Closing date: 30 September 2026 11:00 (South African time).
Tender documents:
- FINAL Questions and Answers - Contact Centre updated.pdf - Signed_Final Recommended Contact Center Specification_.pdf - ERRATUM Page 13 of Contact centre Tender specification .pdf
Source: National Treasury eTenders portal (www.etenders.gov.za); the same notice is published as Open Contracting (OCDS) data.
Context for bidders
We hold 6 notices from Labour, going back to August 2026 — 6 of them still open. They buy mostly in Facility Management & Cleaning, Healthcare & Pharma and Financial & Professional Services. There are 145 open Financial & Professional Services tenders in South Africa. This one closes in 4 days.
More from this buyer
- Bidders are invited to bid for rendering of security services at Secunda Labour Centre for a period of 36 months. The bid will be evaluated in terms of administrative compliance and 80/20 points scoring system.· closes 16 Oct
- Bidders are invited to bid for rendering of security services at Mbombela & Malelane Labour Centres for a period of 36 months. The bid will be evaluated in terms of administrative compliance and 80/20 points scoring system.· closes 16 Oct
- Bidders are invited to bid for rendering of cleaning services at Barberton Labour Centre for a period of 36 months. The bid will be evaluated in terms of administrative compliance and 80/20 points scoring system.· closes 16 Oct
- Appointment of service provider to manage, dispense and distribute chronic medication to Compensation Fund’s COIDA patients for a period of thirty-six (36) months.· closes 15 Oct
- Provisioning of Cleaning and Hygiene Services at Department of Employment and Labour Makhado Labour Centre· closes 29 Sept
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Documents
- FINAL Questions and Answers - Contact Centre updated.pdfDownload (pdf)
- Signed_Final Recommended Contact Center Specification_.pdfDownload (pdf)
- ERRATUM Page 13 of Contact centre Tender specification .pdfDownload (pdf)
Before you bid on this tender
A quick checklist to help you decide whether to bid and prepare a compliant submission for this financial & professional services opportunity. Always verify the details on the official source.
- Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
- Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
- Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
- Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
- Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
- Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
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