| Maternal and Child Health Supervision / Reflective Practice

The City of Greater Dandenong is seeking suitably qualified and experienced service providers to deliver independent clinical supervision and reflective-practice services for employees within Council’s Maternal and Child Health Service.

The required services include scheduled group supervision, individual and manager supervision where required, professional support, critical-incident response and debriefing, appropriate referrals, confidential record management, de-identified reporting and related contract administration.

Services will support nominated Maternal and Child Health staff groups and will be delivered onsite at Council facilities and/or online, depending on the service requirement. Tenderers must be able to provide suitably qualified practitioners for group and individual supervision and demonstrate the capacity to maintain reliable service delivery throughout the contract term.

The anticipated commencement date is 8 February 2027. The proposed contract comprises an initial term of two years, with two further 12-month extension options available at Council’s sole discretion. Pricing is to be provided through the issued pricing schedule

Background information / Compatibility requirements

Council’s Maternal and Child Health Service includes Universal and Enhanced Maternal and Child Health employees and Business Support staff working across Council facilities and outreach settings.

The supervision program is intended to support professional learning, reflective practice, staff wellbeing, safe service delivery and continuous improvement. Services may include group and individual clinical supervision, reflective practice, support with difficult cases, professional development, manager guidance, critical-incident debriefing and appropriate referral to Council’s Employee Assistance Program or other specialist services.

Tenderers must:

provide appropriately qualified and experienced practitioners with relevant clinical supervision, reflective-practice or related professional experience;

ensure personnel delivering the services hold current required checks;

demonstrate experience delivering comparable services, preferably within Maternal and Child Health, human services, health or local government environments;

maintain confidentiality and secure records associated with supervision sessions;

comply with relevant privacy, health-information, ethical and professional requirements;

describe arrangements for service continuity during practitioner leave, emergencies or periods of increased demand;

disclose any proposed subcontracting arrangements and provide details of proposed subcontractors and their qualifications;

provide confidential, itemised invoices and required service reports; and

maintain all required insurances and comply with the applicable contract conditions throughout the contract term.

Council requires scheduled group supervision for nominated staff groups, generally through 90-minute sessions. Individual and manager supervision may also be requested when required. Tenderers must complete the issued schedule of rates and identify all assumptions, exclusions and additional charges.

Desired Outcomes ('Nice to haves', Conditions & Warranties, SLA's, Project benefits): Council is seeking a responsive, confidential and professionally delivered supervision program that:

strengthens reflective practice, professional learning and service quality;

supports employees and managers in addressing complex work-related matters;

helps employees develop practical approaches to difficult cases and workplace pressures;

supports practitioner wellbeing while maintaining a clear boundary between professional supervision and personal counselling;

provides timely critical-incident response and debriefing when requested;

refers personal or longer-term support needs to Council’s Employee Assistance Program or other appropriate services;

provides service continuity during leave, emergencies and periods of increased demand;

protects participant confidentiality and securely manages all records;

provides quarterly de-identified reports without identifying individual service users;

identifies relevant organisational themes or matters requiring Council intervention;

provides clear, confidential invoices broken down by service type and hours; and

demonstrates value for money over the contract term.

Tenderers should describe proposed operating hours, appointment-prioritisation methods, response timeframes, cancellation and rescheduling arrangements, referral pathways, continuity arrangements and quality-assurance processes.

The successful provider will be expected to work collaboratively with Council’s nominated Supervisor, comply with Council policies and protocols, and deliver the services in accordance with the issued specifications, schedule of rates and general conditions of contract.

Buyer: City of Greater Dandenong

Buyer location: 225 Lonsdale St, Dandenong, Victoria 3175, Australia

VendorPanel reference: VP529485

Buyer's reference: 2627-05

Opens: Thursday 22 October 2026 (AUS Eastern Standard Time)

Closes: Thursday 12 November 2026 02:00 PM (AUS Eastern Standard Time)

Supplier query cut-off: Thursday 05 November 2026 02:00 PM (AUS Eastern Daylight Time)

Expected decision: Thursday 26 November 2026 (AUS Eastern Standard Time)

Categories: Community & Social Services; 1: Counselling Services; Healthcare Services; 1: Health & Wellbeing Services

Regions of service: Victoria; 1: Melbourne; All Regions of Service locations are within Australia.

Tender documents: 3

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