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ITT265 - IT Service Management

Issued by Sunshine Coast Council · via VendorPanel Public Tenders — Australian councils, agencies & utilities

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Published
16 Oct 2026
Closes
12 Nov 2026, 02:00 UTC
Reference
VP529822
Location
Queensland, Australia
Sector
IT & Telecom

At a glance

Sunshine Coast Council in Australia has published a tender in it & telecom: “ITT265 - IT Service Management”. Submissions close on 12 November 2026, 21 days from today. Quote reference VP529822 in any correspondence with the buyer. FreeTender has recorded 10 notices from this buyer since 2026, 7 of them currently open. There are 25 open it & telecom notices in Australia on FreeTender. Bids are submitted to the buyer through VendorPanel Public Tenders — Australian councils, agencies & utilities, not through FreeTender.

Details

Sunshine Coast Council is seeking to implement a modern, integrated ITSM platform to replace the current service management environment and provide a scalable foundation for improved technology service delivery. The project will initially focus on delivering a Minimum Viable Product (MVP) for core ITSM capabilities, including incident, request, change, problem, knowledge, service catalogue, service level management and reporting. The solution must also provide a clear pathway to expand into Enterprise Service Management (ESM), Software Asset Management (SAM), Configuration Management Database (CMDB) capability and controlled IT documentation management. The project is intended to improve service visibility, process consistency, user experience, operational reporting, asset and configuration intelligence, and Council’s ability to manage technology services in a controlled, sustainable and continuously improving manner.

The objectives of this procurement are to:

  • Replace Council’s incumbent ITSM platform approaching end-of-life.
  • Deliver core ITSM functionality rapidly via MVP.
  • Provide a scalable platform for enterprise-wide service management.
  • Establish a reliable SAM capability to improve licence compliance, software cost visibility and renewal planning.
  • Establish a governed CMDB capability to improve change impact assessment, incident resolution and service dependency visibility.
  • Provide a controlled IT documentation repository for systems, applications, vendors, credentials references, runbooks, SOPs and support procedures.
  • Enable internal capability uplift for ongoing configuration, administration and continuous improvement.

The initial Term of this Contract will be for a period of 5 years, with 3 x 12 month extension options.

Buyer: Sunshine Coast Council

Buyer location: 54 First Ave, Maroochydore, Queensland 4558, Australia

VendorPanel reference: VP529822

Buyer's reference: ITT265

Opens: Saturday 17 October 2026 (E. Australia Standard Time)

Closes: Thursday 12 November 2026 12:00 PM (E. Australia Standard Time)

Supplier query cut-off: Monday 09 November 2026 12:00 PM (E. Australia Standard Time)

Expected decision: Sunday 11 April 2027 (E. Australia Standard Time)

Categories: IT & Telecomms; 1: Software - Programs; 2: Software - SaaS

Regions of service: Queensland; 1: Sunshine Coast; All Regions of Service locations are within Australia.

Tender documents: 7

Published on VendorPanel Public Tenders. Documents and responses require free VendorPanel supplier registration.

Context for bidders

We hold 10 notices from Sunshine Coast Council, going back to August 2026 — 7 of them still open. They buy mostly in Construction & Infrastructure, Sports, Recreation & Events and Governance & Public Institutions. There are 25 open IT & Telecom tenders in Australia. This one closes in 21 days.

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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