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Digital Interpretation Services

Issued by Health Service Executive (HSE) · via eTenders — Ireland (national public procurement portal)

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Published
11 Nov 2026
Closes
18 Jan 2027, 23:45 UTC
Bid opening
19 Jan 2027
Value
EUR 200,000
Reference
30009
Location
Ireland
Sector
IT & Telecom
Type
services

At a glance

Health Service Executive (HSE) in Ireland has published a tender in it & telecom: “Digital Interpretation Services”. Submissions close on 18 January 2027, 68 days from today. The stated value is EUR 200,000. Quote reference 30009 in any correspondence with the buyer. One document is attached to this notice. FreeTender has recorded 62 notices from this buyer since 2026, 30 of them currently open. There are 61 open it & telecom notices in Ireland on FreeTender. Bids are submitted to the buyer through eTenders — Ireland (national public procurement portal), not through FreeTender.

Key requirements

Taken from the notice by FreeTender. The tender document on the official portal is binding — check it, and any corrigendum, before you bid.

Contract period
24 months

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Details

The Authority intends to establish a service for the provision of digital interpretation to support communication between staff and patients or service users of limited English proficiency across its acute and community sites. In the first instance, the Authority is procuring this service on a proportionate, time-limited basis for an initial term of 12 months, with an optional extension or extensions up to a further 12 months in duration, for a total of 24 months total maximum duration. The Authority seeks a suitably qualified supplier in order to evaluate service performance, user acceptance, information-governance assurance and value for money prior to any wider adoption and development of a HSE DSE Digital Interpretation Policy. The intended purpose of the service, in the main, is to support routine, low-acuity interactions, including: • patient registration, check-in and arrival at reception and outpatient departments; • wayfinding, directions and general enquiries; • appointment scheduling, confirmation and rescheduling; • general administrative exchanges of a comparable nature across acute, outpatient and community settings. • Collation of basic clinical detail and history An initial term of 12 months, with an optional extension or extensions up to a further 12 months in duration, for a total of 24 months total maximum duration.

Contracting authority: Health Service Executive (HSE)

Procurement type: Services

Procedure: Open

Contract involves: A Public Contract

CPV codes: 72000000-IT services: consulting, software development, Internet and support; 72222300-Information technology services; 72260000-Software-related services; 72261000-Software support services; 72263000-Software implementation services; 72265000-Software configuration services; 72268000-Software supply services; 79540000-Interpretation services

Estimated value: EUR 200,000

Contract duration: 24 months

Awarded in lots: No

Evaluation: Most Economically Advantageous Tender (MEAT)

Clarification period ends: 11/01/2027 12:00

Tender opening: 19/01/2027 00:00

EU funding: No

Directive: No Directive: 2014/24/EU (Classic)

Region (NUTS): IE

Tenders are submitted through etenders.gov.ie, which requires supplier registration.

Context for bidders

We hold 62 notices from Health Service Executive (HSE), going back to January 2026 — 30 of them still open. They buy mostly in Construction & Infrastructure, Healthcare & Pharma and Financial & Professional Services. There are 61 open IT & Telecom tenders in Ireland. This one closes in 68 days.

Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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