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Deadline not statedrfiUnited Kingdom

Avaya Aura Contact Centre System Replacement

Issued by Greater Manchester Combined Authority · via UK Find a Tender Service

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Published
18 Sept 2026
Reference
A1348
Location
United Kingdom
Sector
Communications & Networks
Type
services

At a glance

Greater Manchester Combined Authority in United Kingdom has published a request for information in communications & networks: “Avaya Aura Contact Centre System Replacement”. The notice does not state a closing date, so confirm the timetable on the official portal. Quote reference A1348 in any correspondence with the buyer. FreeTender has recorded 17 notices from this buyer since 2026, 16 of them currently open. There are 14 open communications & networks notices in United Kingdom on FreeTender. Bids are submitted to the buyer through UK Find a Tender Service, not through FreeTender.

Key requirements

Taken from the notice by FreeTender. The tender document on the official portal is binding — check it, and any corrigendum, before you bid.

To bid on UK Find a Tender

For procurements under the Procurement Act 2023 (most notices from 24 February 2025), suppliers register on the Central Digital Platform and share their supplier code with the buyer.

Details

Greater Manchester Combined Authority (GMCA), as the contracting authority for Greater Manchester Police (GMP), would like to hear from suppliers willing to share information about possible replacement solutions for its current Avaya Aura Contact Centre (AACC) system for the management its telephony platform. AACC is a critical component of the telephony platform, enabling the routing of emergency (999) and non-emergency (101) contact to GMP call handlers within its Force Contact, Crime, and Operations branch (FCCO). The system is also used by GMP’s Cell Allocation Unit, Estates team, and IT Service Desk, equating to between roughly 1000-1500 users (not concurrent users).

This notice has closed — what to do next

We hold 17 notices from Greater Manchester Combined Authority, going back to August 2026 — 16 of them still open. They buy mostly in Water & Environment, Education & Training and Healthcare & Pharma. There are 14 open Communications & Networks tenders in United Kingdom.

Browse all open Communications & Networks tenders →

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this communications & networks opportunity. Always verify the details on the official source.

  • Confirm the closing date and submission window on the official portal before you start preparing your bid.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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