Avaya Aura Contact Centre System Replacement
Issued by Greater Manchester Combined Authority · via UK Find a Tender Service
- Published
- 18 Sept 2026
- Reference
- A1348
- Location
- United Kingdom
- Sector
- communications-networks
- Type
- services
Details
Greater Manchester Combined Authority (GMCA), as the contracting authority for Greater Manchester Police (GMP), would like to hear from suppliers willing to share information about possible replacement solutions for its current Avaya Aura Contact Centre (AACC) system for the management its telephony platform. AACC is a critical component of the telephony platform, enabling the routing of emergency (999) and non-emergency (101) contact to GMP call handlers within its Force Contact, Crime, and Operations branch (FCCO). The system is also used by GMP’s Cell Allocation Unit, Estates team, and IT Service Desk, equating to between roughly 1000-1500 users (not concurrent users).
This notice has closed — what to do next
We hold 6 notices from Greater Manchester Combined Authority, going back to August 2026 — 6 of them still open. They buy mostly in Healthcare & Pharma, communications-networks and IT & Telecom. There are 11 open communications-networks tenders in United Kingdom.
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Open communications-networks tenders in United Kingdom
Before you bid on this tender
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- Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
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