Aquisição de serviços de call center, para atendimento de primeira linha da Entidade Reguladora da Saúde (ERS), para entidades responsáveis por estabelecimentos prestadores de cuidados de saúde (prestadores) e Cidadãos (utentes dos serviços de saúde)
Issued by Entidade Reguladora da Saúde · via BASE — Portugal public procurement announcements (base.gov.pt)
- Published
- 9 Sept 2026
- Closes
- 7 Oct 2026, 22:59 UTC
- Value
- EUR 712,410.48
- Reference
- DR 22533/2026
- Location
- Portugal
- Sector
- Financial & Professional Services
- Type
- services
Details
Object: Aquisição de serviços de call center, para atendimento de primeira linha da Entidade Reguladora da Saúde (ERS), para entidades responsáveis por estabelecimentos prestadores de cuidados de saúde (prestadores) e Cidadãos (utentes dos serviços de saúde)
Contracting entity: Entidade Reguladora da Saúde (NIPC 507021266)
Notice type: Anúncio de procedimento
Procedure: Concurso público
Contract type: Aquisição de serviços
CPV: 79510000-2, Serviços de atendimento de telefones
Base price: EUR 712,410.48
Proposal deadline: 07-10-2026 (date as given by BASE; the exact hour is in the DR announcement)
Diário da República: announcement no. 22533/2026, DR no. 175, series 2
Procurement documents / submission platform: https://www.anogov.com/op-ers/faces/app/acessoDocs.jsp?codigoAcesso=yCgQyMG9cRiDEUuqbJ5y5W1hdufaXyFJEyaTOpnFkBJVRq1k5z
Proposals are submitted through the electronic procurement platform named in the announcement (registration required).
Context for bidders
We hold 2 notices from Entidade Reguladora da Saúde, going back to September 2026 — 2 of them still open. There are 87 open Financial & Professional Services tenders in Portugal. This one closes in 10 days.
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Documents
- Diário da República announcement 22533/2026.pdfDownload (pdf)
- Procedure documents (e-procurement platform)Download (html)
Before you bid on this tender
A quick checklist to help you decide whether to bid and prepare a compliant submission for this financial & professional services opportunity. Always verify the details on the official source.
- Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
- Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
- Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
- Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
- Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
- Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
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