ToR - Background verification

Terms of Reference

WaterAid India is registered as Jal Seva Charitable Foundation (JSCF) -a company incorporated under section 25 of the Companies Act, 1956 (Section 8 under the Companies Act, 2013) with CIN U85100DL2010NPL200169, having its registered office at Ground Floor, 004 and 005A, NSIC Business Park, Okhla Industrial Estate, New Delhi-110 020. The Membership and License Agreement signed between WaterAid International (WAI) and Jal Seva Charitable Foundation accords all the necessary rights to Jal Seva to use the WaterAid Brands and its name in India. As a result, Jal Seva Charitable Foundation has been referred to as WaterAid India.

The selected vendor shall undertake comprehensive background verification of candidates who have been offered employment with Jal Seva Charitable Foundation (JSCF)/WaterAid India. The verification shall cover the following four mandatory checks:

3.1 Education Verification

Verification of educational qualifications, degrees, diplomas and certificates submitted by the candidate.

Confirmation of the name of the educational institution/university, course or qualification pursued, year of passing and other relevant details, wherever applicable.

Identification and reporting of any discrepancies or inconsistencies in the educational credentials submitted by the candidate.

3.2 Employment Verification

Verification of current and previous employment details [five (5) years] provided by the candidate.

Confirmation of the name of the organisation, designation, employment tenure and other relevant employment particulars.

Verification of employment records through the respective previous/current employers or other appropriate sources.

Identification and reporting of any discrepancies or inconsistencies in the employment information provided by the candidate.

3.3 Professional Reference Verification

Verification of the candidate's professional conduct, work performance, roles and responsibilities in current and previous employment.

Assessment of the candidate's leadership abilities, team management skills, professional behaviour and overall performance, wherever relevant to the position.

Collection of professional feedback from previous reporting managers, supervisors or other appropriate professional references, preferably those provided or authorised by the candidate.

Reporting relevant feedback and any concerns identified during the reference verification process.

3.4 Present and Permanent Address verification

3.5 Criminal Record and Court Case Verification

Conduct criminal records and court case verification of the candidate covering the preceding five (5) years, calculated backwards from the date of initiation of the background verification.

Verification through relevant and available court records, police records and other authorised databases or sources, as legally permissible.

Search for reported criminal cases, pending criminal proceedings, convictions and other relevant adverse legal records associated with the candidate.

Conduct verification based on the candidate's current and previous residential addresses during the preceding five years, as provided by the candidate.

Wherever a potential match or adverse record is identified, the vendor shall provide relevant details, including the nature of the case, court/jurisdiction, case number, current status and source of information, wherever available.

The verification report must clearly distinguish between pending allegations, ongoing criminal proceedings, convictions, acquittals, dismissed cases and other disposed-of matters.

Any potential match, discrepancy or adverse finding shall be appropriately highlighted and brought to the attention of WaterAid India's designated HR focal person for further review.

The vendor shall ensure that verification is conducted through lawful, reliable and appropriate sources. No adverse conclusion shall be drawn solely on the basis of a name match or unverified information.

Verification Reports and Deliverables

Upon completion of the verification process, the vendor shall submit a consolidated background verification report for each candidate covering all four mandatory checks.

Each report shall:

Clearly indicate the verification status of each check as Clear, Discrepancy/Adverse, Unable to Verify or In Progress.

Provide supporting details and relevant findings wherever discrepancies or adverse information are identified.

Highlight cases requiring further clarification or intervention by WaterAid India.

Include the date of verification and the sources/methods used for verification, wherever applicable.

Maintain confidentiality and ensure secure handling of all candidate information and verification reports.

The vendor shall be responsible for ensuring the accuracy, completeness and timely submission of all verification reports to WaterAid India.

Turn Around Time:

The complete Background check should be completed within 7-10 working days after submitting the candidate’s information to the Vendor.

Area of the Operations:

The operations will be conducted all over India especially at the functional States/Areas of JSCF.

Presently we are operating in 11+ states – Andhra Pradesh, Bihar, Chhattisgarh, Delhi/NCR, West Bengal, Karnataka, Madhya Pradesh, Maharashtra, Orissa, Telangana, and Uttar Pradesh. JSCF may plan to add few more states for implementation of its program in future that will also include in the same as and when we communicate it to Vendor.

Requirements:

The recruitment as per the number of positions throughout the year that will be approx. 80 -120 positions or may be more if we will add new state or new program at pan India. The number of positions can go up to 120-140 in a year.

Payment and other terms:

Payment will be processed monthly as per the services / bills received from the vendor. Invoice will be raised on after complete completion of cases (all checks). No part payment will be entertained in the invoice.

Vendor will assign a Single point contact person (SPOC) for JSCF cases.

Quotes should be submitted at WAIP2P-Delhi@wateraid.org on or before November 30, 2026.