The Appointment of a Service Provider to Supply Software Licences, Support Services, and Enhance the Existing Genesys Cloud-Based Customer Service Solution for Head Office Contact Centre Personnel and Receptionists Across Branches and Districts.
Issued by National Youth Development Agency · via eTenders — South Africa (National Treasury)
- Published
- 4 Sept 2026
- Closes
- 7 Oct 2026, 09:00 UTC
- Reference
- RFP2026/05/NYDA
- Location
- Sandton, South Africa
- Sector
- IT & Telecom
Details
The Appointment of a Service Provider to Supply Software Licences, Support Services, and Enhance the Existing Genesys Cloud-Based Customer Service Solution for Head Office Contact Centre Personnel and Receptionists Across Branches and Districts.
Buyer: National Youth Development Agency.
Category: Information service activities.
Procurement method: Request for Bid(Open-Tender).
Province: National.
Delivery location: 7 Naivasha Road-Sunninghill-SANDTON-2191.
Briefing session: compulsory, 17 September 2026 10:00, at Microsoft teams online.
Published: 04 September 2026.
Closing date: 07 October 2026 11:00 (South African time).
Tender documents:
- Genesys Tender Document.pdf
Source: National Treasury eTenders portal (www.etenders.gov.za); the same notice is published as Open Contracting (OCDS) data.
Context for bidders
We hold 7 notices from National Youth Development Agency, going back to July 2026 — 5 of them still open. They buy mostly in Construction & Infrastructure, IT & Telecom and Financial & Professional Services. There are 160 open IT & Telecom tenders in South Africa. This one closes in 11 days.
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Documents
- Genesys Tender Document.pdfDownload (pdf)
Before you bid on this tender
A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.
- Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
- Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
- Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
- Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
- Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
- Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
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