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The Appointment of a Service Provider to Supply Software Licences, Support Services, and Enhance the Existing Genesys Cloud-Based Customer Service Solution for Head Office Contact Centre Personnel and Receptionists Across Branches and Districts.

Issued by National Youth Development Agency · via eTenders — South Africa (National Treasury)

Published
4 Sept 2026
Closes
7 Oct 2026, 09:00 UTC
Reference
RFP2026/05/NYDA
Location
Sandton, South Africa
Sector
IT & Telecom

Details

The Appointment of a Service Provider to Supply Software Licences, Support Services, and Enhance the Existing Genesys Cloud-Based Customer Service Solution for Head Office Contact Centre Personnel and Receptionists Across Branches and Districts.

Buyer: National Youth Development Agency.

Category: Information service activities.

Procurement method: Request for Bid(Open-Tender).

Province: National.

Delivery location: 7 Naivasha Road-Sunninghill-SANDTON-2191.

Briefing session: compulsory, 17 September 2026 10:00, at Microsoft teams online.

Published: 04 September 2026.

Closing date: 07 October 2026 11:00 (South African time).

Tender documents:

- Genesys Tender Document.pdf

Source: National Treasury eTenders portal (www.etenders.gov.za); the same notice is published as Open Contracting (OCDS) data.

Context for bidders

We hold 7 notices from National Youth Development Agency, going back to July 2026 — 5 of them still open. They buy mostly in Construction & Infrastructure, IT & Telecom and Financial & Professional Services. There are 160 open IT & Telecom tenders in South Africa. This one closes in 11 days.

Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.

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