Tender for Portal/Website Re-development of Global Medical Tourism Marketplace (https://www.indiahealthcaretourism.com)

Tender for Portal/Website Re-development of Global Medical Tourism Marketplace (https://www.indiahealthcaretourism.com)

SERVICES EXPORT PROMOTION COUNCIL Set up by Ministry of Commerce and Industry, Government of India, 417, 4TH FLOOR, PRIME TOWERS, PLOT NO. 79 & 80, Pocket F, Okhla Phase I, New Delhi-110020. Phone: [contact details removed] Web: www.servicesepc.org 24th March, 2026 TENDER NOTICE Subject Tender Reference No.: SEPC \Tender\website- https://www.indiahealthcaretourism.com/ \2025-26\02 Tender for Portal/Website Re-development of Global Medical Tourism Marketplace (https://www.indiahealthcaretourism.com). The Services Export Promotion Council (SEPC) invites sealed bids from reputed and experienced Indian agencies for the redevelopment of the portal: https://www.indiahealthcaretourism.com Detailed Scope of Work, Deliverables, Eligibility Criteria, and Terms & Conditions are provided below. 1. Introduction • Project Title: Redevelopment of SEPC Website – https://www.indiahealthcaretourism.com • Organization: Services Export Promotion Council • Tender Reference Number: SEPC/Tender/Website-IndiaHealthcareTourism/2025-26/02 • Date of Issue: 24th March 2026 2. Background The Services Export Promotion Council (SEPC) proposes to develop a comprehensive Global Medical Tourism Portal to promote India as a preferred destination for healthcare, wellness, and alternative medicine services. The portal will act as a centralized digital marketplace connecting international patients with accredited hospitals, healthcare providers, wellness centers, and facilitators across India. The platform will provide: • Searching treatments • Comparing hospitals • Booking consultations • Visa guidance • Travel assistance • Treatment tracking • Post-treatment follow-up The system must be scalable, secure, and capable of supporting global users. 3. Objectives • Promote India as a global healthcare destination • Provide a curated directory of hospitals • Enable online booking and consultation • Provide patient journey tracking • Support visa and travel assistance • Promote Ayurveda and wellness tourism • Provide analytics and reporting The portal should support at least 300–500 hospitals initially. 4. Scope of Work The selected bidder shall: • Design the portal • Develop the system • Deploy the platform • Host the application • Provide training • Provide maintenance Modules Required • Hospital Directory • Treatment Catalog • Wellness/Ayurveda • Visa Module • Travel Module • Patient Journey Module • Booking System • AI Assistant • Admin Panel • Analytics Dashboard 5. Key Modules & Features 5.1 Hospital Directory • Hospital listings, accreditation details, specialties • Doctor profiles, facilities, reviews, ratings • Featured listings Features: • Category & location filters • Map view • Search functionality • Owner dashboard 5.2 Treatment Catalog • Treatment list and procedure details • Cost estimates • Hospital offerings and comparison Examples: Cardiology, Oncology, Orthopedics, Cosmetic, Fertility, Transplant 5.3 Wellness & Ayurveda • Ayurveda, Yoga, Naturopathy, Spa, Rehabilitation Features: • Listings, booking, package pricing, reviews 5.4 Cost Comparison • Estimated costs • Hospital-wise and city-wise comparison • Currency conversion 5.5 Visa Module • Medical visa information • Required documents • Embassy details • FAQs 5.6 Travel Module • Airport information • Hotels • Travel partners • Local transport 5.7 Patient Journey Module Lifecycle Flow: 1. Visit portal 2. Search treatment 3. Shortlist hospitals 4. Request consultation 5. Upload reports 6. Hospital response 7. Visa guidance 8. Travel booking 9. Treatment 10. Follow-up 11. Feedback Features: • Patient dashboard • Case tracking • Document upload • Notifications 5.8 Marketplace Features • Unlimited listings • Categories & filters • Booking system • Reviews & ratings • Subscription model • Owner panel • Map • Featured listing 5.9 Booking & Consultation • Appointment booking • Video consultation • Chat • Payment & invoicing 5.10 AI Features • AI chatbot • Hospital recommendation engine • Multilingual support • Cost estimation Optional: Voice bot 5.11 Admin Panel • User management • Hospital/listing management • Payments & bookings • Reports & content 6. Technical Requirements • Cloud-ready, secure, scalable • API-based architecture • Mobile responsive Allowed Tech Stack: • Laravel / Node.js / Java / .NET

Issued by Services Export Promotion Council (SEPC), India.