Technical Specialist for Implementation, Operations and Maintenance of an E-ticketing System

REQUEST FOR EXPRESSIONS OF INTEREST (REOI) (CONSULTING SERVICES – INDIVIDUAL SELECTION)

Country – Commonwealth of Dominica

Assignment Title: Technical Specialist for Implementation, Operations and Maintenance of an E-ticketing System

Reference No DM-MOERMKU-563244-CS-INDV

Project: Leveraging Eco-Tourism for Biodiversity Protection in Dominica (P170846)

Grant No. TF-B9551

Implementing Agency: Ministry of Environment, Rural Modernisation, Kalinago Upliftment and Constituency Empowerment

1. Background

The Government of the Commonwealth of Dominica has received financing from the World Bank toward the cost of Leveraging Eco-Tourism for Biodiversity Protection in Dominica and intends to apply part of the proceeds for consulting services. The Ministry of Environment, Rural Modernisation, Kalinago Upliftment and Constituency Empowerment intend to procure the services of an individual consultant to serve as a Technical Specialist for the Implementation, Operations and Maintenance of an E-ticketing System.

2. Objective of Assignment

The objective of the assignment is to support the full deployment, operationalization, maintenance, and optimization of an integrated e-ticketing system across all eco-tourism sites and the Waitukubuli National Trail (WNT). This includes assessing IT infrastructure and organizational readiness, recommending appropriate hardware and organizational arrangements, providing training and software configuration, and ensuring smooth integration and operation within national IT systems.

3. Required Qualifications & Experience

Qualifications University degree (bachelor or higher) in Computer Science, Software Engineering, Information Technology, Computer Engineering, Telecommunications, Business Information Systems or another relevant field.

Experience Minimum of five (5) years’ experience on similar assignments as in this Terms of Reference. Experience with e-ticketing systems and visitor management systems. Experience with ICT infrastructure deployment and procurement. Experience with payment gateways and electronic transactions. Experience in training and organizational change management. Experience working with donor-funded projects and government institutions. Experience in tourism, protected areas, parks management, or similar sectors would be an asset.

Skills Good knowledge of English, verbal and written. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Ability to work independently and within multidisciplinary teams. Strong project management and organizational skills. Ability to work in remote field locations throughout Dominica.

The detailed Terms of Reference (TOR) for the assignment may be requested by contacting the following email addresses: [contact details removed] or [contact details removed]

4. Submission Requirements

Expressions of Interest shall include:

Letter of interest Curriculum Vitae Description of Similar assignments Details of experience with e-ticketing/visitor management systems, ICT infrastructure deployment and procurement, payment gateways/electronic transactions, training and organizational change management, and working with donor-funded projects and government institutions.

EOI’s should be a max of 5-10 pages. Expressions of interest must be submitted in a written form (in person, or by mail, or by e-mail) to the following addresses:

Attn: [contact details removed]

Leveraging Eco-Tourism for Biodiversity Protection in Dominica Project First Floor, 38 Cork Street Roseau, Commonwealth of Dominica

E-mail: [contact details removed] copied to [contact details removed] .

Deadline for Submission: 11:59 p.m. Eastern Caribbean Time (ECT), September 11, 2026

Further information can be obtained through [contact details removed] or [contact details removed] to seek clarification.

5. Shortlisting and Selection

In the assessment of submissions, consideration will be given to the applicant’s qualifications, relevant professional experience, and experience in similar assignments, including experience in e-ticketing/visitor management and ICT infrastructure/integration experience. Only experience clearly demonstrated and supported by the submitted documentation will be considered. The Individual Consultant who is determined to be the best qualified and experienced for the assignment will be selected.

6. Fraud and Corruption

The attention of interested Individuals is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” 7th Edition (September 2025) setting forth the World Bank’s policy on Conflict of Interest. In addition, please refer to the following specific information on conflict of interest related to this assignment i. e., 3.17 (c) & (d) of the Procurement Regulation.