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Services professionnels des ressources spécialisées ITIL

Issued by Ville de Sherbrooke · via SEAO — Québec government electronic tendering system

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Published
21 Oct 2026
Closes
24 Nov 2026, 19:00 UTC
Reference
AO 21526
Location
Québec — Estrie, Canada
Sector
IT & Telecom
Type
services

This notice was amended

Details changed after publication. Re-check the official notice before bidding.

  • Submission deadline changed from 24 Nov 2026, 19:01 UTC to 24 Nov 2026, 19:00 UTC
    First seen by FreeTender on 22 Oct 2026 — most portals don’t publish when a corrigendum was issued.

At a glance

Ville de Sherbrooke in Canada has published a tender in it & telecom: “Services professionnels des ressources spécialisées ITIL”. Submissions close on 24 November 2026, 33 days from today. Quote reference AO 21526 in any correspondence with the buyer. FreeTender has recorded 20 notices from this buyer since 2026, 12 of them currently open. There are 136 open it & telecom notices in Canada on FreeTender. Bids are submitted to the buyer through SEAO — Québec government electronic tendering system, not through FreeTender.

Details

La Ville de Sherbrooke désire obtenir des soumissions pour une banque d’heures de services professionnels de ressources détenant une expertise distinctive des pratiques ITIL, des pratiques ITSM et de l’intégration de ces pratiques dans la plateforme de gestion des services d’entreprise ServiceNow, sous la forme d’une offre de services avec prix présenté séparément. Le tout suivant les conditions et modalités décrites au présent document d’appel d’offres. Les soumissions seront évaluées suivant un système de connaissance différée du prix à deux étapes selon un rapport qualité/prix plus amplement décrit au chapitre 3 de la présente section. En résumé, la première étape est l’évaluation qualitative et la deuxième l’évaluation du prix pour les soumissions ayant reçu au moins la note de 70/100 pour l’évaluation qualitative, aussi appelée « pointage intérimaire ». Deux enveloppes, dont une contenant l’offre de prix, doivent donc obligatoirement être utilisées par les soumissionnaires.

Date de l'ouverture:

Date: 24 novembre 2026

Heure: Au plus tard 14 H

Buyer: Ville de Sherbrooke

Notice type: Call for Tenders

Contract nature: Professional services

SEAO number: AO 21526

Planned duration: 36 months

Delivery region(s): Estrie

Territory: Restricted to the territories provided for in applicable agreements

Trade agreements: Québec-Ontario Agreement (OQTCA); The Canada-European Union Comprehensive Economic and Trade Agreement (CETA); Canadian Free Trade Agreement (CFTA)

Category: S4 - Information Processing and Related Telecommunications Services

UNSPSC: 81110000 - Computer services

Submission deadline: 2026-11-24 No later than 14:00 Quebec Legal Time

Electronic submission: No

Tender documents: AO 21526 (44 p.); Bordereau de prix (1 p.); Section 4 - Devis Technique (6 p.)

Tender documents are obtained through SEAO (seao.gouv.qc.ca), which charges a fee for document orders.

Context for bidders

We hold 20 notices from Ville de Sherbrooke, going back to August 2026 — 12 of them still open. They buy mostly in Construction & Infrastructure, Facility Management & Cleaning and Transport & Logistics. There are 136 open IT & Telecom tenders in Canada. This one closes in 33 days.

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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