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Accepting bidsitbRomania

Romania – Customer Relation Management software package – Call Center Omnichannel si Aplicatie Mobila pentru Utilizatori

Issued by DISTRIBUȚIE ENERGIE ELECTRICĂ ROMANIA S.A. · via TED — Tenders Electronic Daily (EU)

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Published
2 Oct 2026
Closes
5 Nov 2026, 23:59 UTC
Value
RON 3,000,000
Reference
678470-2026
Location
Romania
Sector
IT & Telecom
Type
goods

At a glance

DISTRIBUȚIE ENERGIE ELECTRICĂ ROMANIA S.A. in Romania has published an invitation to bid in it & telecom: “Romania – Customer Relation Management software package – Call Center Omnichannel si Aplicatie Mobila pentru Utilizatori”. Submissions close on 5 November 2026, 33 days from today. The stated value is RON 3,000,000. Quote reference 678470-2026 in any correspondence with the buyer. One document is attached to this notice. FreeTender has recorded 13 notices from this buyer since 2026, 4 of them currently open. There are 116 open it & telecom notices in Romania on FreeTender. Bids are submitted to the buyer through TED — Tenders Electronic Daily (EU), not through FreeTender.

Details

Incheierea unui contract de produse pentru achizitia de „Call Center Omnichannel si Aplicatie Mobila pentru Utilizatori", in conformitate cu precizarile din CS, cu respectarea tuturor parametrilor cuprinsi in fisele tehnice/anexele atasate acestuia. Numǎrul de zile pȃnǎ la care potențialii ofertanți pot solicita clarificǎri referitoare la documentația de atribuire, ȋnainte de data limitǎ de depunere a ofertei este 20. Entitatea contractantǎ va rǎspunde in mod clar si complet tuturor solicitǎrilor de clarificǎri/informațiilor suplimentare în a 11-a zi ȋnainte de data limita de depunere a ofertelor Entitatea contractantă va răspunde doar la solicitările de clarificări adresate de operatorii economici până la termenul-limită stabilit mai sus.

Lots Lot 1 — Default lot (estimated 3000000): Incheierea unui contract de „Call Center Omnichannel si Aplicatie Mobila pentru Utilizatori ", in conformitate cu precizarile din CS, cu respectarea tuturor parametrilor cuprinsi in fisele tehnice si anexele atasate

Buyer: DISTRIBUȚIE ENERGIE ELECTRICĂ ROMANIA S.A.

Buyer country: ROU

Procedure: open

CPV code: 48445000

Full notice, tender documents and how to bid are on the official TED page (link above).

Context for bidders

We hold 13 notices from DISTRIBUȚIE ENERGIE ELECTRICĂ ROMANIA S.A., going back to August 2026 — 4 of them still open. They buy mostly in IT & Telecom, Energy & Power and Facility Management & Cleaning. There are 116 open IT & Telecom tenders in Romania. This one closes in 33 days.

Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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