Provision of a Computerised Maintenance Management System for Facilities Maintenance Operations

The Queensland Parliamentary Service (QPS) seeks the provision and implementation of a commercially available, purpose-built Facilities Maintenance (FM) - Computerised Maintenance Management System (CMMS). The proposed CMMS must provide comprehensive facilities and asset management functionality, including asset lifecycle management, planned and reactive maintenance, work order management, contractor management, mobile workforce capability, compliance and statutory maintenance management, reporting, dashboards, and full audit trail functionality.

Background information / Compatibility requirements

The QPS has identified a strategic requirement to enhance the delivery and management of its workplace and facilities services.

QPS currently utilises the ServiceNow IT Service Management (ITSM) platform. While the ITSM platform has been adapted to support some business requirements, the extensive customisation required has not delivered the intended outcomes. This approach has resulted in operational inefficiencies, increased support and maintenance overheads, reduced system maintainability, and a user experience that does not adequately meet Facilities Management business requirements.

The required CMMS Solution will support facilities management functions across the Queensland Parliamentary Precinct and 97 Electorate Offices located throughout Queensland, including Central Queensland, Far North Queensland, North Queensland, Southeast Queensland, Southwest Queensland, and the Wide Bay Burnett region. The proposed system will enhance facilities operations by streamlining processes and improving data accuracy.

The solution must provide native FM - CMMS capability in the current released product and must be capable of implementation without substantial customisation or bespoke development.

The QPS is not seeking a generic workflow, case management, ITSM, service desk or enterprise application platform that requires the configuration or development of core FM - CMMS functions. Responses that rely on custom code, bespoke development, custom workflows, custom objects, third-party applications, or future product roadmap functionality to satisfy mandatory requirements may be assessed as non-conforming.

Shortlisted tenderers may, upon request, be required to provide a demonstration of their proposed solution to key QPS stakeholders.

Please refer to '2026LAQ035 - ITO' and ‘2026LAQ035 – Appendix 1 – Facilities Maintenance Software Requirements’ for the detailed requirements.

Buyer: Queensland Parliament: Parliamentary Service

Buyer location: 2A George St, Brisbane City, Queensland 4000, Australia

VendorPanel reference: VP529754

Buyer's reference: 2026LAQ035

Opens: Thursday 15 October 2026 (E. Australia Standard Time)

Closes: Wednesday 18 November 2026 05:00 PM (E. Australia Standard Time)

Supplier query cut-off: Thursday 12 November 2026 05:00 PM (E. Australia Standard Time)

Expected decision: Wednesday 16 December 2026 (E. Australia Standard Time)

Categories: IT & Telecomms; 1: IT Services; 2: Services - Cloud Services; 3: Services - Managed Services; 4: Services - Software Support & Maintenance; 5: Services - Support; 6: Software - Computer Software; 7: Software - Other; 8: Software - Programs; 9: Software - SaaS Regions of service: Queensland; 1: Brisbane; 2: Central West; 3: Darling Downs; 4: Far North; 5: Fitzroy; 6: Gold Coast; 7: Mackay; 8: North West; 9: Northern; 10: South West; 11: Sunshine Coast; 12: West Moreton; 13: Wide Bay-Burnett; All Regions of Service locations are within Australia.

Tender documents: 6

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