Priority Upstream Feasibility – Directorate General of Civil Status eServices Digitisation

REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTING SERVICES – FIRMS SELECTION)

Lebanon GFPP for Lebanon Digital Acceleration Project (LDAP) - P181954

Loan No./Credit No./ Grant No.: TF-C8895

Assignment Title: Phase 1: Priority Upstream Feasibility – Directorate General of Civil Status eServices Digitisation

Reference No . (as per Procurement Plan): LB-OMSAR-568786-CS-QCBS

The Office of the Minister of State for Administrative Reform (OMSAR) has received financing from the World Bank toward the cost of the Preparation Grant for the Lebanon Digital Acceleration Project (LDAP) , and intends to apply part of the proceeds for consulting services.

The consulting services (“the Services”) include undertaking a rapid, practical and evidence-based assessment of the institutional, technical, operational, legal and readiness conditions required to digitise priority DGCS services and preparing the foundation for subsequent use-case design and the civil registration platform build. The assignment is expected to be completed within a maximum of three months (approximately 12 weeks) from contract signature.

The detailed Terms of Reference (TOR) for the assignment is attached to this REOI .

The Office of the Minister of State for Administrative Reform (OMSAR) now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria are: At least 10 years of demonstrated experience in civil registration, digital government, public-sector service transformation, identity systems, or closely related fields. Demonstrated experience in assessing and designing digital transformation programmes involving decentralised government service networks. Proven experience in civil registration, identity, interoperability, workflow digitisation and/or government information systems. Demonstrated field-assessment capability, including experience surveying or assessing local government offices and operational readiness. Strong understanding of digital identity, API-based interoperability, electronic signatures/digital trust and cybersecurity/privacy principles. Experience preparing feasibility studies, investment roadmaps, business requirements or procurement documentation for government digital projects. Experience working on World Bank or other international development-financed projects is highly desirable. Strong stakeholder-management and facilitation skills, including the ability to work across multiple government institutions. Fluency in English is required. Arabic proficiency is required within the core assignment team, with sufficient Arabic-speaking capacity to conduct field visits, interviews and consultations with Mukhtars, CSQ staff and other local stakeholders and to review relevant Arabic-language documentation. Previous experience undertaking comparable assignments in Lebanon or the wider MENA region is an advantage.

Key Experts will not be evaluated at the shortlisting stage.

The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” dated September 2025 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest. In addition, please refer to the following specific information on conflict of interest related to this assignment: In accordance with World Bank Procurement Regulations regarding Conflict of Interest, the consulting firm selected for this Phase 1 feasibility and design assignment will be disqualified from subsequently bidding on or providing goods, works, or non-consulting services for the downstream implementation phases (Phases 2 and 3).

Consultants may associate with other firms to enhance their qualifications, but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.

A Consultant will be selected in accordance with the Quality and Cost-based Selection (QCBS) method set out in the Regulations method set out in the Procurement Regulations.

Further information can be obtained at the address below during office hours (09:00 AM to 04:00 PM, Beirut Time).

Expressions of interest must be delivered in a written form to the address below (in person, or by mail, or by e-mail) by COB 5 October, 2026 .

Office of the Minister of State for Administrative Reform (OMSAR) Technical Unit – Preparation Grant for Lebanon Digital Acceleration Project

Attn: [contact details removed]

Address: STARCO Building, Bloc A, 5th Floor

Omar Daouk Street, Mina El Hosn Sector Beirut, Lebanon

Tel: [contact details removed]; ext. 160

E-mail: [contact details removed]

Terms of Reference

PREPARATION GRANT FOR LEBANON DIGITAL ACCELERATION PROJECT (P181954)

Phase 1: Priority Upstream Feasibility – Directorate General of Civil Status eServices Digitisation

Background

Lebanon is facing a protracted, multidimensional crisis that has impaired state institutions and public service delivery. Fragmented digital systems, reliance on paper-based processes, and limited trust in electronic transactions continue to hinder efficiency, transparency, and accountability across the public and private sectors. These challenges are compounded by gaps in digital governance, incomplete regulatory activation, and limited institutional capacity to operationalize key digital enablers. In response, the Government of Lebanon, with support from the World Bank, as part of the Lebanon Digital Acceleration Project (LDAP), is undertaking a strategic investment aimed to modernize Lebanon’s public sector through digital transformation, stimulate private sector growth, and accelerate the development of