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Accepting bidsitbNorway

Norway – Software package and information systems – CRM and service management

Issued by Integrerings- og mangfoldsdirektoratet (IMDi) · via TED — Tenders Electronic Daily (EU)

Published
12 Sept 2026
Closes
12 Oct 2026, 23:59 UTC
Value
NOK 1,00,00,000
Reference
627309-2026
Location
Norway
Sector
IT & Telecom
Type
goods

Details

The objective of the procurement is to procure a system for service management, including handling enquiries from external entities and customers.

Lots Lot 1 — CRM and service management (estimated 10000000): The objective of the procurement is to procure a system for service management, including handling enquiries from external entities and customers.

Buyer: Integrerings- og mangfoldsdirektoratet (IMDi)

Buyer country: NOR

Procedure: open

CPV code: 48000000

Full notice, tender documents and how to bid are on the official TED page (link above).

Context for bidders

We hold 3 notices from Integrerings- og mangfoldsdirektoratet (IMDi), going back to August 20263 of them still open. They buy mostly in Social Development & Inclusion and IT & Telecom. There are 87 open IT & Telecom tenders in Norway. This one closes in 31 days.

Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.

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