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This tender closed on 26 October 2026 — kept here for reference.

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CloseditbNetherlands

Netherlands – IT services: consulting, software development, Internet and support – Enterprise Service Management (ESM) platform

Issued by Gemeente Dijk en Waard · via TED — Tenders Electronic Daily (EU)

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Published
30 Aug 2026
Closed
26 Oct 2026, 23:59 UTC
Reference
586224-2026
Location
Netherlands
Sector
IT & Telecom
Type
services

At a glance

Gemeente Dijk en Waard in Netherlands has published an invitation to bid in it & telecom: “Netherlands – IT services: consulting, software development, Internet and support – Enterprise Service Management (ESM) platform”. The deadline passed on 26 October 2026. Quote reference 586224-2026 in any correspondence with the buyer. One document is attached to this notice. FreeTender has recorded 11 notices from this buyer since 2026, 5 of them currently open. There are 943 open it & telecom notices in Netherlands on FreeTender. Bids are submitted to the buyer through TED — Tenders Electronic Daily (EU), not through FreeTender.

Details

Gemeente Dijk en Waard gebruikt momenteel TOPdesk als centraal platform voor IT Service Management (ITSM) en Enterprise Service Management (ESM). Het huidige contract loopt af op 1 april 2027. Om de continuïteit van de interne dienstverlening te waarborgen, wordt een Europese aanbesteding uitgevoerd voor de selectie en implementatie van een toekomstbestendige ESM applicatie. De nieuwe oplossing moet niet alleen de huidige ITSM-functionaliteit ondersteunen, maar tevens een organisatiebreed platform bieden voor de ondersteuning van IT, Facilitair, in- door- en uitstroom en, Informatievoorziening en andere interne dienstverlenende processen. Daarbij wordt nadrukkelijk ingezet op procesautomatisering, selfservice, asset- en configuratiemanagement (CMDB), workflowondersteuning en integratie met bestaande gemeentelijke systemen. Één SaaS Enterprise Service Management platform

Lots Lot 1 — Enterprise Service Management (ESM) platform

Buyer: Gemeente Dijk en Waard

Buyer country: NLD

Procedure: open

CPV code: 72000000

Full notice, tender documents and how to bid are on the official TED page (link above).

This notice has closed — what to do next

We hold 11 notices from Gemeente Dijk en Waard, going back to August 2026 — 5 of them still open. They buy mostly in Construction & Infrastructure, Facility Management & Cleaning and IT & Telecom. There are 943 open IT & Telecom tenders in Netherlands.

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Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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