Mr. Sumit Dhall (Assistant General Manager) 9953750098 Mr. Parvesh Kumar Sirmoria (Officer) 9871928191 Email: tenders.dbd@psb.bank.in

Request for Empanelment of FinTech Companies Republishing date 21/10/2026

PUNJAB & SIND BANK HO Digital Banking Department B-38/39, Block B, Industrial Area Phase I Naraina, New Delhi-110028

This document is the property of Punjab & Sind Bank. It may not be copied, distributed or recorded on any medium, electronic or otherwise, without written permission thereof. The use of the contents of this document, even by the authorized personnel/ agencies for any purpose other than the purpose specified herein, is strictly prohibited and shall amount to copyright violation and thus, shall be punishable under the Indian Law.

Punjab & Sind Bank HO Digital Banking Department Request for Empanelment of FinTech companies Tender No. PSB/HODBD/RFE/01/2024-25 Dated 02/09/2024

Disclaimer

 The information contained in this RFE document or any information provided subsequently to Bidder(s) whether verbally or in documentary form by or on behalf of the Bank, is provided to the Bidder(s) on the terms and conditions set out in this RFE document and all other terms and conditions su bject to which such information is provided.  This RFE is neither an agreement nor an offer and is only an invitation by Bank to the interested parties for submission of bids. The purpose of this RFE is to provide the Bidder(s) with information to assist the formulation of their proposals. This RFE does not claim to contain all the information each bidder may require. Each Bidder should conduct its own investigations and analysis and should check the accuracy, reliability and completeness of the information in this RFE and obtain independent advice, wherever necessary. Bank makes no representation or warranty and shall incur no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFE.  Bank reserves the right of d iscretion to change, modify, add to or alters any or all of the provisions of this RFE and/or the bidding process at any stage of the process of bidding/ RFE, without assigning any reasons whatsoever. Such change will be published on the Bank's Website ( https://punjabandsind.bank.in) and it will become

part and parcel of RFE

 Bank reserves the right to reject any or all the RFEs received in response to this RFE document at any stage without assigning any reason whatsoever and without being liable for any loss/injury that Bidder might suffer due to such reason. The decision of Bank shall be final, conclusive and binding on all the parties directly or indirectly connected with the bidding process.  Information provided in this RFE is on a wide range of matters, some of which may depend upon interpretation of law. The information given is not intended to be an exhaustive account of statutory requirements and should not be regarded as a complete or authoritative statem ent of law. Bank does not own any responsibility for the accuracy or otherwise for any interpretation or opinion on law expressed herein. Further, Bank also does not accept liability of any nature whether resulting from negligence or otherwise howsoever ca used arising from reliance of any Bidder upon the statements contained in this RFE.

Punjab & Sind Bank HO Digital Banking Department Request for Empanelment of FinTech companies Tender No. PSB/HODBD/RFE/01/2024-25 Dated 02/09/2024

Content

S.No. Particular Page no. Definition 5 Key Information 6

1. Introduction 8

2. Overview 8

3. About RFE 9

4. Scope of work 10

5. Eligibility Criteria 18

6. Domain Specific Technical Evaluation 24

7. Invitation of Tender Bids: 28

8. Empanelment Period 28

9. Dis-empanelment of FinTech 29

10. Bid Submission & Evaluation 29

11. Tender Document and Fee 31

12. Exemption of RFE Fee 31

13. Bid Security Declaration 32

14. General Terms & Conditions 33

15. Rejection of the bid 37

16. Post Selection Limited Tendering Process 38

17. Language of Bids 38

18. Authorized Signatory 39

19. Disclaimer 39

20. Due Diligence 39

21. Information Provided 40

22. For Bidders only 40

23. Pre-Bid meeting 41

24. Modification and withdrawals of Bids 42

25. Issue of Corrigendum 42

26. Clarification and Amendment to Bidding Document: 42

27. Erasures or Alterations 42

28. Errors and Omissions 43

29. Proposal Ownership 43

30. No Legal Relationship 43

31. Cancellation of RFE Process 43

32. Corrupt and Fraudulent Practices 44

33. Earnest Money Deposit & Performance Bank Guarantee 44

34. Period of Bid Validity 45

Punjab & Sind Bank HO Digital Banking Department Request for Empanelment of FinTech companies Tender No. PSB/HODBD/RFE/01/2024-25 Dated 02/09/2024

35. Confidentiality and Secrecy 45

36. Other Terms and Conditions 47

37. Acceptance of Terms 48

38. Disputes Resolution Mechanism, Arbitration and Governing Law 48

39. Indemnify 49

40. Applicable Law and Jurisdiction of Court 50

41. Pre Contract Integrity Pact 50

Annexure 1 52

Annexure 2 53

Annexure 3 55

Annexure 4 56

Annexure 5 66

Annexure 6 67

Annexure 7 68

Annexure 8 69

Annexure 9 70

Annexure 10 72

Annexure 11 73

Annexure 12 75

Annexure 13 79

Annexure 14 81

Annexure 15 83

Annexure 16 84

Annexure 17 85

Annexure 18 86

Annexure 19 93

Annexure 20 101

Annexure 21 102

Annexure 22 104

Annexure 23 106

Punjab & Sind Bank HO Digital Banking Department Request for Empanelment of FinTech companies Tender No. PSB/HODBD/RFE/01/2024-25 Dated 02/09/2024

Definition

 ‘Bank’ means, ‘ Punjab and Sind Bank ’, which has invited bids under this Request for Empanelment and shall be deemed to include it successors and permitted assigns.  ‘RFE’ means Request for Empanelment prepared by Punjab & Sind Ban k for Empanelment of FinTech companies.  ‘RFP’ means Request for Proposal prepared by Punjab & Sind Bank fo