Long Term Agreement with Regional Payment Service Providers for Asia Pacific Region

UNICEF Asia and Pacific Regional Office (APRO) is seeking to establish one or more non-exclusive Long-Term Agreements for Services (LTA-S) with qualified Payment Service Providers (PSPs) to provide end-to-end payment solution covering the applicable services.

Backgroud

UNICEF Country Offices in Asia and the Pacific receive one-time and recurring donations through a range of digital and offline fundraising channels. Payment environments differ across countries in terms of regulations, payment methods, currencies, acquiring arrangements, settlement requirements and technical infrastructure.

UNICEF Asia and Pacific Regional Office (APRO) intends to establish one or more Regional Long-Term Arrangements (LTAs) with qualified Payment Service Providers (PSPs). The arrangements will enable participating UNICEF offices to obtain secure, reliable and scalable payment services through consistent contractual and commercial terms, where feasible, while accommodating country-specific legal, regulatory and operational requirements. The LTA-S will support the onboarding of participating offices and integration with UNICEF fundraising platforms, customer relationship management (CRM) systems, token service providers, payment gateways and other authorized third-party applications.

Objectives, Purpose & Expected results

UNICEF APRO is seeking to establish one or more non-exclusive Long-Term Agreements for Services (LTA-S) for the initial duration of 3 years, with the option of additional 2 x 2 years extension, subject to satisfactory performance and agreement of both contracting parties (maximum duration of 7 years). The established

LTA-S will be time bound, without a monetary value or guaranteed offtake, and will be open to be shared by UNICEF offices in the Asia Pacific Region.

The services to be provided under the resulting LTA-S include but are not limited to:

secure and reliable processing of one-time and recurring donations;

access to relevant international and locally preferred payment methods;

improved payment acceptance rates and donor experience;

efficient merchant onboarding, settlement and reconciliation;

effective fraud prevention, chargeback management and payment-risk controls;

secure integration with UNICEF systems and authorized third-party platforms;

timely reporting and operational support; and

competitive and transparent regional and country-specific pricing.

Support secure migration and transfer of recurring donation and payment-related data maintained or processed within the service provider’s platform upon termination of the agreement

Description of the assignment

The LTA-S holder will provide end-to-end payment solution covering the applicable services below. Bidders must clearly identify the countries, currencies, payment methods and service components they can support directly and those delivered through subcontractors, affiliates, acquiring banks or other partners.

Deliverables and Timeline

The deliverables to be completed under the resulting LTA-S, including but not limited to:

Payment platform

Merchant onboarding

API integration

Sandbox and production environments

Implementation support

Training

Reports

Specific timelines will be agreed between the UNICEF contract manager and the awarded LTA-S holder for each contract / country.

Location and Duration

UNICEF APRO wishes to establish non-exclusive LTA-S with one or more qualified institutions for the initial duration of 3 years, with the option of 2 x 2 years extension based on satisfactory performance and agreement of both parties (maximum duration of 7 years). The established LTA-S will be time-bound and do not guarantee a monetary value. LTA-S holders will work remotely from their own premises.

For full details, please refer to the attached Annex B - Terms of Reference.

This tender will be run through the UNICEF e-submissions system (UNGM).

By clicking on the blue ‘Express Interest’ button in the UNGM tender notice, the full UNICEF e-submission system instructions to bidders document (including instructions on how to access the tender documents and submit an Offer) will be automatically emailed to the ‘contact persons’ included in your UNGM registration. Alternatively, the full UNICEF e-submission system instructions to bidders document is publicly available on the UNICEF supply internet pages here: https://www.unicef.org/supply/index_procurement_policies.html .

In the tender management site, if you navigate to the documents tab and opt in to confirm your intention to submit a Bid – you will then see the mandatory placeholders for documents that must be attached prior to submitting your Offer (you will also see if there are any mandatory questionnaires to complete). As such, you are recommended to `opt in` well before the submission deadline so you are clear exactly what documents are required to be uploaded prior to completing your submission.

Please note that in order to access the full-set of tender documents through UNICEF’s e-submissions system, vendors must: (1) be registered with UNICEF in UNGM as a company/NGO; (2) have successfully completed all mandatory information currently required by UNGM when registering.

Please ensure that any files submitted as part of your bid are not corrupt or damaged in any way. Please exercise caution when using compressed files. Any corrupt or damaged files may lead to your Bid being invalidated.

All vendors are strongly recommended to regularly log-in to the UNICEF e-submissions system to check for any deadline extensions, new clarifications, new correspondence or updated tender documents relating to this tender.

Should you have any questions against this solicitation, please submit your queries to thl-ml-bkksupply@unicef.org - no later than 23 November 2026 so that all queries could be clarified and circulated to all bidders before the deadline.

The closing date of e-submission on UNGM is 30 November 2026 at 10.00 AM Bangkok time.

We look forward to receiving your proposals within the given timeline.

Best regards,

UNICEF Supply team