Long-term agreement for the Provision of Digital Technology Training Courses to the United Nations Global Service Centre (UNGSC, Brindisi).

The United Nations Global Service Centre (UNGSC) in Brindisi, Italy, is seeking appropriately qualified Vendor(s) to establish long-term catalogue contracts for the provision of Digital Technology training courses and related certifications. These courses will include both virtual instructor-led and self-paced online formats across multiple ICT domains, and certifications exams administered by the relevant Examination Institutes. Courses must be delivered in English and be accessible and delivered globally on an “as and when requested” basis.

The training catalogue will cover multiple ICT domains, including but not limited to:

IT PROJECT MANAGEMENT:

Prince2 Agile Other courses *

IT PROGRAMME MANAGEMENT:

MSP MOR Other courses *

IT SERVICE MANAGEMENT:

ITIL 4 (various) Other courses*

ISO:

ISO/IEC 20000 (various) ISO/IEC 27001 (various) Other courses*

AWS TECHNOLOGY:

DevOps Engineering on AWS Other courses*

AZURE TECHNOLOGY:

AWS Training Courses (various) Azure Training Courses (various) Other courses*

DATA ANALYSIS

PL-300: Microsoft Power BI Data Analyst

Python for Data Visualization Data Governance and Quality Management AI Agents for Everyday Professionals Microsoft Copilot for Productivity

Introduction to Natural Language Processing

Other courses *

IT SECURITY:

Certified Cloud Security Professional Certified Information Systems Security Professional Other courses *

IT GOVERNANCE AND COMPLIANCE:

COBIT (Control Objectives for Information and Related Technologies) CGEIT (Certified in the Governance of Enterprise IT) TOGAF Foundation Other courses *

IT INFRASTRUCTURE and CONNECTIVITY COMPTIA A+ Implementing and Administering Cisco Solutions (200-301 CCNA)

CLOUD FINANCIAL GOVERNANCE FinOps Certified Practitioner

PRODUCT MANAGEMENT Certified Product Manager

VIRTUALIZATION AND CLUSTERING ProxMox VE Bundle Hyper-V Storage & Clustering

SD-WAN/WAN MODERNIZATION SD-WAN (Velocloud)

Other courses * * Other courses: Vendors may propose upgraded versions or new releases of the courses listed above, as well as other relevant courses within each category during the contract period.

The delivery, format, and the number of slots for the training courses will be confirmed on an “as and when requested” basis.

The Vendor providing the service must:

a. Be an accredited training organization of the relevant Examination Institute (e.g. AXELOS, APMG, EXIN, BCS, ISACA, BSI, Microsoft, AWS, ISC2, etc.) for the courses offered. b. Submit documentary evidence of accreditation. c. Quote all the mandatory training titles listed in each category bid. d. Courses not governed by a formal accreditation body (such as Proxmox courses) may be delivered by qualified subject-matter experts with relevant practical experience.

• Offer training in self-paced and or virtual format on an “as and when” required basis to any UN entity. • Provide a qualified Instructor holding an active certification by the relevant Examination Institute to conduct the proposed courses. • Offer certification exams for the courses offered, if available, by the appropriate Examination Institute. • In those cases where the courses are subcontracted, the vendor shall ensure the subcontractor(s) holds the required accreditation from the relevant accreditation/examination body for the specific course(s).

Contract term: The contract shall be for an initial period of one (1) year, with the sole option of the United Nations to extend the duration of the contract for additional period of one (1) year up to a maximum of 5 years (1+1+1+1+1 years).

Please note that partial offers are acceptable based on course category. UN reserves the right to award single or multiple contracts in any combination it sees fit.

The Vendor must be registered with the UN Secretariat through the United Nations Global Marketplace (UNGM) at the Basic level for solicitation participation.

Vendors with any of the following attributes are strongly encouraged to submit an Expression of Interest:

(a) Disability inclusive organizations, (b) Demonstrated commitment to achieving gender equality (c) Recognized status as a woman-owned business (d) Vendors from developing countries, countries with economies in transition or least developed countries.

Vendors interested in participating must demonstrate the necessary technical expertise and capacity to deliver the required services, as only suitably qualified vendors will be invited to participate in the tender exercise. To express interest, vendors must be registered with the UN Secretariat via the United Nations Global Marketplace (UNGM) at a minimum of the Basic Level. Vendors not registered with the UN Secretariat via UNGM will be ineligible to participate in the subsequent Invitation to Bid (ITB) stage.