Germany – Call centre – 115-Teilnehmerservice
Issued by FITKO (Föderale IT-Kooperation) · via TED — Tenders Electronic Daily (EU)
- Published
- 21 Sept 2026
- Closes
- 19 Oct 2026, 23:59 UTC
- Reference
- 648633-2026
- Location
- Germany
- Sector
- Financial & Professional Services
- Type
- services
Details
Übernahme, Betrieb und, soweit durch die Auftraggeberin beauftragt, die Weiterentwicklung eines zentralen 115-Teilnehmerservices einschließlich 1st- und 2nd-Level-Support sowie des Dienstleister- und Service Level-Managements. Zusätzlich werden Abrufleistungen für übergreifendes Qualitäts- und Teilnehmermanagement sowie profilbasierte Beratungsleistungen im Kontext des 115-Verbundes beschafft.
Lots Lot 1 — 115-Teilnehmerservice: Übernahme, Betrieb und, soweit durch die Auftraggeberin beauftragt, Weiterentwicklung eines zentralen 115-Teilnehmerservices einschließlich 1st- und 2nd-Level-Support sowie des Dienstleister- und Service Level-Managements. Zusätzlich werden Abrufleistungen für übergreifendes Qualitäts- und Teilnehmermanagement sowie profilbasierte Beratungsleistungen im Kontext des 115-Verbundes beschafft.
Buyer: FITKO (Föderale IT-Kooperation)
Buyer country: DEU
Procedure: open
CPV code: 79512000
Full notice, tender documents and how to bid are on the official TED page (link above).
Context for bidders
We hold 3 notices from FITKO (Föderale IT-Kooperation), going back to September 2026 — 3 of them still open. They buy mostly in Financial & Professional Services and IT & Telecom. There are 375 open Financial & Professional Services tenders in Germany. This one closes in 29 days.
More from this buyer
- Place of performance: Frankfurt am Main· closes 19 Oct
- Germany – Computer-related services – 115-Netzplattform· closes 12 Oct
Similar Financial & Professional Services tenders
- Germany – Government services – Rahmenvertrag Digitalisierung von Akten der Ausländerbehörde der Landeshauptstadt Magdeburg· closes 5 Oct
- Germany – Business development consultancy services – IuK-gestützte Kommunikationsdienstleistungen Bürgerdialog· closes 29 Sept
- Germany – Supply services of personnel including temporary staff – Abschluss eines Open House Rahmenvertrages „ANÜ6 - Diverse Spezialisten (all genders)“· closes 30 Sept
- Germany – Financial consultancy, financial transaction processing and clearing-house services – Rahmenvertrag Beratung Marktdatencompliance und -optimierung· closes 12 Oct
- Germany – Personnel services except placement and supply services – Anzeigenmanagement· closes 9 Oct
Documents
- TED-official-notice-648633-2026.pdfDownload (pdf)
Before you bid on this tender
A quick checklist to help you decide whether to bid and prepare a compliant submission for this financial & professional services opportunity. Always verify the details on the official source.
- Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
- Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
- Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
- Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
- Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
- Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
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