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Customer Care Training for 05 Officials

Issued by Ingquza Hill Local Municipality · via eTenders — South Africa (National Treasury)

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Published
4 Sept 2026
Closes
14 Sept 2026, 12:00 UTC
Reference
IHLM/49/2026-27/C0RP
Location
South Africa
Sector
Education & Training

Details

Ingquza Hill Local Municipality invites bids for CUSTOMER CARE TRAINING FOR 05 OFFICIALS. Bid number IHLM/49/2026-27/C0RP. Procurement method: Request for Quotation. Category: services. Delivery location: 135 MAIN STREET FLAGSTAFF - FLAGSTAFF - FLAGSTAFF - 4810. Province: Eastern Cape. Bids close on 14 September 2026 12:00 UTC.

N/A

BID NO: IHLM/49/2026-27/CORP

CUSTOMER CARE TRAINING FOR 05 OFFICIALS

CLOSING DATE: 14 SEPTEMBER 2026

CLOSING TIME: 12H00

TENDER BOX ADDRESS: 135 MAIN STREET FLAGSTAFF

TENDER DOCUMENT: Downloadable on www.ihlm.gov.za Procurement: Open Bids

IMPORTANT NOTES TO BIDDERS:

a) Tenders must be properly received and deposited in the above mentioned tender box on or before the closing date at Ingquza Hill Local Municipality, 135 Main Street, Flagstaff, 4810 b) No late, couriered, faxed or emailed tenders will be accepted under any circumstances. Tender offers must be submitted in a sealed envelope clearly reflecting the tender Number and tender description as indicated above. c) Do not reproduce this tender document (do not take it apart, omit pages, change wording or put documents between its pages). All other mandatory documents must be attached as per the advert requirements. d) Initial each and every page. Site meetings will be reflected on adverts if attendance is compulsory . TENDERER NAME of Company/Close Corporation or

Partnership /Consortium/ Joint Venture or Sole

Proprietor /Individual/Other TRADING AS (if different from above) COMPANY REGISTRATION NUMBER INGQUZA HILL LOCAL MUNICIPALITY BID NOTICE Bids are hereby invited from suitable qualified and experienced service providers for the following services: CONTRACT NO DESCRIPTION CLOSING DATE IHLM/49/2026-27/CORP Customer Care training for 05 officials. 14 September 2026 at 12h00 Flagstaff Municipal Offices

Evaluation criteria: Functionality: 100 Points- Experience 20 points, Expertise and capability 40 points Methodology

40 points. Bidders should score 70 out of 100 to proceed to:80/20 Price=80 points Specific Goals=20 points. Owned by people who are youth 5 points, owned by people who are women 6 points, owned by people with disability 2 points, and owned by black people 7 points.

Enquiries: Technical enquiring shall be addressed to Corporate Services 039 252 0131/ [contact details removed], Supply

Chain Management at 039 252 0131. [contact details removed].

Tender validity period: 90 (ninety) days after tender closing date

MANDATORY DOCUMENTS:

Potential bidders are urged to submit the following documents …

OCID: ocds-9t57fa-169001

Published on eTenders, the South African National Treasury portal.

Context for bidders

We hold 2 notices from Ingquza Hill Local Municipality, going back to August 2026 — 1 of them still open. They buy mostly in Education & Training and Manufacturing & Supply. There are 10 open Education & Training tenders in South Africa. This one closes in 8 days.

Documents

  • TENDER DOCUMENT CUSTOMER CARE TRAINING SEP 2026.pdfDownload

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this education & training opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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