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Croatia – Contact management software package – Produljenje licenciranog softwera za potrebe Jedinstvenog kontaktnog centra (JKC)

Issued by MINISTARSTVO PRAVOSUĐA, UPRAVE I DIGITALNE TRANSFORMACIJE · via TED — Tenders Electronic Daily (EU)

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Published
6 Nov 2026
Closes
8 Dec 2026, 23:59 UTC
Value
EUR 180,000
Reference
771872-2026
Location
Croatia
Sector
IT & Telecom
Type
goods

At a glance

MINISTARSTVO PRAVOSUĐA, UPRAVE I DIGITALNE TRANSFORMACIJE in Croatia has published an invitation to bid in it & telecom: “Croatia – Contact management software package – Produljenje licenciranog softwera za potrebe Jedinstvenog kontaktnog centra (JKC)”. Submissions close on 8 December 2026, 33 days from today. The stated value is EUR 180,000. Quote reference 771872-2026 in any correspondence with the buyer. One document is attached to this notice. FreeTender has recorded 13 notices from this buyer since 2026, 6 of them currently open. There are 88 open it & telecom notices in Croatia on FreeTender. Bids are submitted to the buyer through TED — Tenders Electronic Daily (EU), not through FreeTender.

Details

Predmet nabave je korištenje programskih komponenti Jedinstvenog kontaktnog centra za novo ugovorno razdoblje na 12 mjeseci. Cilj je osigurati kontinuitet rada već implementiranih funkcionalnosti te transparentno urediti licenciranje procesno-orkestracijske, agentske, AI i chatbot komponente sustava JKC. Sukladno Tehničkoj specifikaciji utvrđen je opseg obnove Cisco komunikacijske platforme na kojoj se temelji glasovni kanal kontaktnog centra, uključujući telefoniju, SIP trunk, kontaktni centar za agente, snimanje i upravljanje kvalitetom poziva te pripadajuće usmjernike.

Lots Lot 1 — Produljenje licenciranog softwera za potrebe Jedinstvenog kontaktnog centra (JKC) (estimated 180000): Predmet nabave obuhvaća osiguravanje prava korištenja programskih komponenti sustava JKC i usluge pristupa vanjskoj LLM platformi u trajanju od 12 mjeseci, kao i obnovu licenci, pretplata, proizvođačkog jamstva i podrške za Cisco komunikacijsku platformu s pripadajućim komponentama, sukladno zahtjevima iz Tehničke specifikacije. Izvršitelj je obvezan tijekom ugovorenog razdoblja osigurati dostupnost ugovorenih programskih komponenti i vanjske LLM platforme, valjanost licenci i pretplata te proizvođačko jamstvo i podršku za Cisco komunikacijsku platformu s pripadajućim komponentama, u opsegu, trajanju i pod uvjetima utvrđenima Tehničkom specifikacijom i ugovorom.

Buyer: MINISTARSTVO PRAVOSUĐA, UPRAVE I DIGITALNE TRANSFORMACIJE

Buyer country: HRV

Procedure: open

CPV code: 48333000

Full notice, tender documents and how to bid are on the official TED page (link above).

Context for bidders

We hold 13 notices from MINISTARSTVO PRAVOSUĐA, UPRAVE I DIGITALNE TRANSFORMACIJE, going back to September 2026 — 6 of them still open. There are 88 open IT & Telecom tenders in Croatia. This one closes in 33 days.

More from this buyer

Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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