CA18282 - Provision of 111-2 Service

This opportunity is being run under the Provider Selection Regime (PSR) regulations.

The development of a specialist all age mental health response via 111 is a key ambition of the NHS England Long Term Plan (2021-2024), and the recovery plan for urgent and emergency care priority for 2023/24. This required all calls for support during mental health crisis to be made via 111 by the end of March 2024 and is referred to as 111-2. Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) currently deliver this service in partnership with a system partner. AWP is seeking a provider to deliver an integrated model for the NHS 111 Mental Health Crisis Response Service (111 Option 2) for individuals experiencing a mental health crisis across both adult (18 years and over) and children and young people (under 18 years) pathways. The appointed provider will be solely responsible for the delivery of the call handling element of the 111 Option 2 pathway, including access, triage and call management. AWP will retain responsibility for all clinical assessment activity and associated clinical decision-making and outcomes. The provider must be able to operate within a matrix management model, whereby all partners maintain responsibility for their own governance arrangements, professional standards and areas of specialist expertise, while working collaboratively at both strategic and operational leadership levels to deliver a seamless, integrated and high-quality service.

The service forms part of the NHS England requirement that callers contacting NHS 111 and selecting the mental health option are connected directly to a dedicated mental health response service available 24 hours per day, 7 days per week. The service will work collaboratively with urgent and emergency care pathways, crisis services, community mental health teams, acute hospitals, ambulance services, primary care and voluntary sector partners.

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To access this competition:

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Login to https: //suppliers.multiquote.com and view the opportunity CA18282.

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Any queries please contact MultiQuote on 020 3920 8054.

Open opportunity - This means that the contract is currently active, and the buying department is looking for potential suppliers to fulfil the contract. Contract summary Industry - Health services - 85100000 Location of contract BA1 3QE Value of contract £4,050,000 Procurement reference 9b02a656-c157-410b-ae85-747eea963799 Published date 28 July 2026 Closing date 2 November 2026 Closing time 12pm Contract start date 1 April 2027 Contract end date 31 March 2030 Contract type Service contract Procedure type Open procedure Contract is suitable for SMEs? Yes Contract is suitable for VCSEs? No Description This opportunity is being run under the Provider Selection Regime (PSR) regulations. The development of a specialist all age mental health response via 111 is a key ambition of the NHS England Long Term Plan (2021-2024), and the recovery plan for urgent and emergency care priority for 2023/24. This required all calls for support during mental health crisis to be made via 111 by the end of March 2024 and is referred to as 111-2. Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) currently deliver this service in partnership with a system partner. AWP is seeking a provider to deliver an integrated model for the NHS 111 Mental Health Crisis Response Service (111 Option 2) for individuals experiencing a mental health crisis across both adult (18 years and over) and children and young people (under 18 years) pathways. The appointed provider will be solely responsible for the delivery of the call handling element of the 111 Option 2 pathway, including access, triage and call management. AWP will retain responsibility for all clinical assessment activity and associated clinical decision-making and outcomes. The provider must be able to operate within a matrix management model, whereby all partners maintain responsibility for their own governance arrangements, professional standards and areas of specialist expertise, while working collaboratively at both strategic and operational leadership levels to deliver a seamless, integrated and high-quality service. The service forms part of the NHS England requirement that callers contacting NHS 111 and selecting the mental health option are connected directly to a dedicated mental health response service available 24 hours per day, 7 days per week. The service will work collaboratively with urgent and emergency care pathways, crisis services, community mental health teams, acute hospitals, ambulance services, primary care and voluntary sector partners.

To access this competition:

Registered:

Login to https: //suppliers.multiquote.com and view the opportunity CA18282.

Not registered:

Visit https: //suppliers.multiquote.com then register and quote CA18282 as the reason for registration.

To access this competition:

Registered:

Login to https: //suppliers.multiquote.com and view the opportunity CA18282.

Not registered:

Visit https: //suppliers.multiquote.com then register and quote CA18282 as the reason for registration.

Any queries please contact MultiQuote on 020 3920 8054. How to apply Follow the instructions given in the description or the more information section.

About the buyer

Contact name Lewis Stacey Address NHS Bath House Newbridge Hill Bath BA1 3QE England

Telephone: [contact details removed]

Website

Closing: 2 November 2026, 12pm