Belgium – Call centre – De organisatie en het beheer van een meertalig callcenter dat 24/24u en 7/7d bereikbaar is.
Issued by GARDE BRUXELLOISE - BRUSSELSE WACHTDIENST · via TED — Tenders Electronic Daily (EU)
- Published
- 10 Sept 2026
- Closes
- 19 Oct 2026, 23:59 UTC
- Reference
- 623879-2026
- Location
- Belgium
- Sector
- Financial & Professional Services
- Type
- services
Details
L’organisation et la gestion d’un Call Center multilingue en fonctionnement continu 24h/24 et 7j/7.
Ce call center devra, avec des standardistes, orienter les appelants selon un protocole établi. Ceci consiste notamment : o A orienter et encoder les données des patients se rendant aux postes médicaux de garde ; o A encoder les données des patients en visites à domicile et à organiser au mieux les déplacements des médecins de garde en optimalisant leur déplacement tout en limitant le temps d’attente des patients et en prenant en compte un désidérata linguistique possible ; o A participer à l’amélioration du service de la Garde bruxelloise par le prisme du Call Center.
Lots Lot 1 — GBBW001/2026 - 1: Ce call center devra, avec des standardistes, orienter les appelants selon un protocole établi. Ceci consiste notamment : o A orienter et encoder les données des patients se rendant aux postes médicaux de garde ; o A encoder les données des patients en visites à domicile et à organiser au mieux les déplacements des médecins de garde en optimalisant leur déplacement tout en limitant le temps d’attente des patients et en prenant en compte un désidérata linguistique possible ; o A participer à l’amélioration du service de la Garde bruxelloise par le prisme du Call Center.
Buyer: GARDE BRUXELLOISE - BRUSSELSE WACHTDIENST
Buyer country: BEL
Procedure: open
CPV code: 79512000
Full notice, tender documents and how to bid are on the official TED page (link above).
Context for bidders
There are 76 open Financial & Professional Services tenders in Belgium. This one closes in 40 days.
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Documents
- TED-official-notice-623879-2026.pdfDownload (pdf)
Before you bid on this tender
A quick checklist to help you decide whether to bid and prepare a compliant submission for this financial & professional services opportunity. Always verify the details on the official source.
- Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
- Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
- Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
- Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
- Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
- Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
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