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Accepting bidsitbAustria

Austria – Helpdesk and support services – Unterstützungsleistungen First Level Support, Monitoring und IT-Support Manager

Issued by Oesterreichische Nationalbank · via TED — Tenders Electronic Daily (EU)

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Published
13 Nov 2026
Closes
15 Dec 2026, 23:59 UTC
Value
EUR 10,520,750
Reference
790718-2026
Location
Austria
Sector
IT & Telecom
Type
services

At a glance

Oesterreichische Nationalbank in Austria has published an invitation to bid in it & telecom: “Austria – Helpdesk and support services – Unterstützungsleistungen First Level Support, Monitoring und IT-Support Manager”. Submissions close on 15 December 2026, 32 days from today. The stated value is EUR 10,520,750. Quote reference 790718-2026 in any correspondence with the buyer. One document is attached to this notice. FreeTender has recorded 3 notices from this buyer since 2026, 2 of them currently open. There are 45 open it & telecom notices in Austria on FreeTender. Bids are submitted to the buyer through TED — Tenders Electronic Daily (EU), not through FreeTender.

Key requirements

Taken from the notice by FreeTender. The tender document on the official portal is binding — check it, and any corrigendum, before you bid.

To bid on EU public procurement

Most EU buyers ask for the European Single Procurement Document (ESPD) as a self-declaration with the bid. Submission is on the e-procurement platform named in the notice.

Details

Abschluss eines Rahmenvertrages zur laufenden Erbringung von Unterstützungsleistungen im Bereich First Level Support, IT-Support Management, Schulungen sowie IT-Monitoring und Alarmierung (Betriebsüberwachung). Die Leistungen sind in einer besonders sicherheitssensiblen IT-Umgebung mit anspruchsvollen Anforderungen an Verfügbarkeit, Stabilität, Prozesssicherheit und Reaktionsgeschwindigkeit zu erbringen.

Lots Lot 1 — Unterstützungsleistungen First Level Support, Monitoring und IT-Support Manager (estimated 10520750): Abschluss eines Rahmenvertrages zur laufenden Erbringung von Unterstützungsleistungen im Bereich First Level Support, IT-Support Management, Schulungen sowie IT-Monitoring und Alarmierung (Betriebsüberwachung). Die Leistungen sind in einer besonders sicherheitssensiblen IT-Umgebung mit anspruchsvollen Anforderungen an Verfügbarkeit, Stabilität, Prozesssicherheit und Reaktionsgeschwindigkeit zu erbringen. Bei den zu erbringenden Leistungen handelt es sich ausdrücklich nicht um ein Call-Center oder einen Helpdesk zur bloßen Entgegennahme und Weiterleitung von Störungsmeldungen.

Buyer: Oesterreichische Nationalbank

Buyer country: AUT

Procedure: open

CPV code: 72253000

Full notice, tender documents and how to bid are on the official TED page (link above).

Context for bidders

We hold 3 notices from Oesterreichische Nationalbank, going back to August 2026 — 2 of them still open. They buy mostly in Financial & Professional Services and IT & Telecom. There are 45 open IT & Telecom tenders in Austria. This one closes in 32 days.

Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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FreeTender mirrors this notice for reference. Verify the details and bid on the official portal.

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