Waste and Resource Recovery Digital Engagement Platform

The procurement is for the provision, implementation, hosting, support and ongoing maintenance of a Waste and Resource Recovery Digital Engagement Platform, including a mobile application, publicly accessible web-based collection calendar, website integration tools and a secure administration portal.

The solution must provide Council with the ability to independently manage and update content through a secure, web-based administration portal without requiring supplier intervention for routine operational changes.

The successful supplier will provide:

• iOS and Android mobile applications.

• Cloud hosting, software licensing, cybersecurity, upgrades and technical support.

• Property-specific waste collection calendars.

• Public web-based collection calendar suitable for integration into Council's website.

• Bin collection reminder notifications.

• Property based, geographic and service-area-specific notifications.

• Waste and recycling education resources, including an A-Z disposal guide.

• Event promotion and notification capabilities.

• Reporting, analytics and user engagement metrics.

• Integration with Council systems and databases.

Administration Portal Requirements

The solution must include a secure, role-based administration portal that enables authorised Council staff to:

• Create, edit and publish content.

• Update collection schedules and calendars.

• Manage waste and recycling information.

• Publish and schedule notifications.

• Create and manage educational campaigns.

• Update event information and community recycling initiatives.

• Upload and manage documents, images and multimedia content.

• Generate reports and analytics.

• Manage user permissions and access levels.

The administration portal should be intuitive and user-friendly, requiring minimal technical expertise and enabling Council staff to make updates in real time.

Future Capability

The platform must be scalable and capable of supporting future enhancements including:

• Community Recycling Centre services.

• Circular economy and reuse initiatives.

• Multi-language support.

• Additional environmental and sustainability programs.

The proposed solution must provide a single source of truth across mobile applications, web platforms and future digital channels, ensuring information can be maintained efficiently by Council staff through the administration portal.

Background information / Compatibility requirements

Refer to Request for Quotation PCC2627-27 - Waste App

Desired Outcomes ('Nice to haves', Conditions & Warranties, SLA's, Project benefits): Refer to Request for Quotation PCC2627-27 - Waste App

Updates made to this request:

Supplier Notification – Closing Date Extension

Please note that the closing date for this Request has been extended.

This Request now closes at 2: 00pm on Friday, 9 October 2026.

Please ensure that your submission is lodged before the closing time.

Buyer: Penrith City Council

Buyer location: 601 High St, Penrith, New South Wales 2750, Australia

VendorPanel reference: VP525360

Buyer's reference: PCC26/27-27

Opens: Friday 11 September 2026 (AUS Eastern Standard Time)

Closes: Friday 09 October 2026 02:00 PM (AUS Eastern Standard Time)

Supplier query cut-off: Sunday 04 October 2026 02:00 PM (AUS Eastern Daylight Time)

Expected decision: Friday 06 November 2026 (AUS Eastern Standard Time)

Categories: IT & Telecomms; 1: IT Services; 2: Services - Application Expertise; 3: Services - Internet of Things (IOT); 4: Services - Other; 5: Services - Software Support & Maintenance; 6: Services - Website Hosting Services; 7: Software - Computer Software; 8: Software - Development; 9: Software - Programs; 10: Software - SaaS; Waste Management & Landfill; 1: Waste Collection & Disposal Regions of service: Australian Capital Territory; 1: ACT (all other areas); 2: Canberra; 3: Offshore (ACT); New South Wales; 1: Central West; 2: Far West; 3: Hunter; 4: Illawarra; 5: Mid-North Coast; 6: Murray; 7: Murrumbidgee; 8: North Western; 9: Northern; 10: Offshore (NSW); 11: Richmond-Tweed; 12: South Eastern; 13: Sydney; Northern Territory; 1: Darwin; 2: NT (all other areas); 3: Offshore (NT); Other Territories; 1: Offshore (OT); Queensland; 1: Brisbane; 2: Central West; 3: Darling Downs; 4: Far North; 5: Fitzroy; 6: Gold Coast; 7: Mackay; 8: North West; 9: Northern; 10: Offshore (QLD); 11: South West; 12: Sunshine Coast; 13: West Moreton; 14: Wide Bay-Burnett; South Australia; 1: Adelaide; 2: Eyre; 3: Murray Lands; 4: Northern; 5: Offshore (SA); 6: Outer Adelaide; 7: South East; 8: Yorke and Lower North; Tasmania; 1: Greater Hobart; 2: Mersey-Lyell; 3: Northern; 4: Offshore (TAS); 5: Southern; Victoria; 1: Barwon; 2: Central Highlands; 3: East Gippsland; 4: Gippsland; 5: Goulburn; 6: Loddon; 7: Mallee; 8: Melbourne; 9: Offshore (VIC); 10: Ovens-Murray; 11: Western District; 12: Wimmera; Western Australia; 1: Central; 2: Kimberley; 3: Lower Great Southern; 4: Midlands; 5: Offshore (WA); 6: Perth; 7: Pilbara; 8: South Eastern; 9: South West; 10: Upper Great Southern; All Regions of Service locations are within Australia.

Tender documents: 3

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