RFP - For Hiring Courier Services for Daily Basis Courier

REQUEST FOR PROPOSAL (RFP)

For Hiring Courier Services for Daily Basis Courier

Closing Date for Submission

November 07, 2026, at 06: 00 PM

I.

INTRODUCTION & BACKGROUND

LEHS is a charitable organization in India whose purpose is to offer basic health and education for the poor. LEHS in furtherance of charitable objectives through its flagship programs Wadhwani AI which aims to build equitable and sustainable systems by making quality primary healthcare available and accessible to the underserved population and to bring the benefits of modern AI technology to underserved populations by building and deploying AI solutions for social good across domains such as healthcare, agriculture, governance and education in India. LEHS aims to promote the integration of technologies, particularly in emerging domains like artificial intelligence and innovations into the Indian mainstream primary healthcare, education, and agriculture systems through a partnership with the State and National Government, apex institutions, international agencies, and private sector partners e.g. innovators, social enterprises and other ecosystem contributors in line with its stated objectives for the betterment of society particularly focusing on projects of national and social significance.

Wadhwani AI, a unit of LEHS, focuses on developing and deploying artificial intelligence solutions to address critical social challenges in India, particularly in domains such as healthcare, agriculture, and education.

LEHS aims to promote the integration of technologies, particularly in emerging domains like artificial intelligence and innovations into the Indian mainstream primary healthcare, education, and agriculture systems through a partnership with the State and National Government, apex institutions, international agencies, and private sector partners e.g. innovators, social enterprises and other ecosystem contributors in line with its stated objectives for the betterment of society particularly focusing on projects of national and social significance.

This Request for Proposal (RFP) is issued by LEHS to solicit proposals from qualified courier agencies to carry out Courier Services on a day-to-day basis according to the outlined specifications.

II. SCOPE OF WORK

LEHS invites proposals from Courier Agencies to cater services on a day-to-day basis as specified in Annexture-1. The selected agency shall be responsible for:

Pickup & Delivery: Daily pickup of consignments from the LEHS office in Delhi, including PAN India addresses (as shared when services are required). Delivery of local (Delhi-NCR), domestic (panIndia), and regional parcels/documents.

Speed: Same-day/next-day delivery for urgent consignments within the city.

Tracking & POD: Providing an online tracking facility and digital/physical Proof of Delivery (POD).

Confidentiality: Handling sensitive documents with strict confidentiality.

Laptops & Electronics Handling: Safe handling of fragile electronic items (like laptops, mobiles). Vendor must specify if they provide specialized safe packaging (bubble wrap, tamper-evident bags, hard boxes) or if LEHS must pre-pack.

Reverse Logistics (SOP): Arranging doorstep pickups from remote/residential locations PAN India (e.g., returning laptops from field employees). Vendor must facilitate basic physical

verification/packing at the time of reverse pickup if required. Minimum of 3 pickup attempts must be made before marking a reverse pickup as "Failed."

III. ESTIMATED VOLUMES

(Note: Volumes indicated below are purely indicative for quotation purposes and do not constitute a minimum guarantee or commitment.)

Documents: Approx. 50 shipments per month.

Parcels/Laptops: Approx. 30 shipments per month.

IV. SERVICE LEVEL AGREEMENTS (SLAs) & PENALTIES

Vendors must adhere to the following standard Turnaround Times (TAT):

Local (Delhi-NCR): 24 Hours (Same Day / Next Day)

Metro to Metro: 48 Hours

Rest of India (Tier 2/3): 72 to 96 Hours

Remote / North East / J&K: 5 to 7 Days

Penalty Clause: In case of unjustified delays beyond the agreed TAT, LEHS reserves the right to deduct a penalty of [e.g., 5%] of the freight charge per delayed day, up to a maximum of [e.g., 50%] of the freight value for that shipment.

VII.

PROPOSAL SUBMISSION GUIDELINES & MANDATORY ENCLOSURES

All interested vendors are requested to submit their proposals on or before the closing date.

Submissions must include the subject line: "Courier Services on a day-to-day basis".

Proposals should be submitted via e-mail in PDF format to: rfp.lehs@wadhwaniai.org

Mandatory Enclosures (Quotations missing these may be rejected):

Company profile including years of experience and client list.

Testimonials, work completion reports, purchase orders, or references (NGOs preferred).

GST registration, PAN registration, and TAN registration.

Audited Financials and Income Tax Returns for the last three years.

Cancelled cheque.

Copy of registration documents/certificate as a legal entity (Preference given to Private Ltd companies).

Annexure-1 (Financial Proposal) filled completely

LEHS reserves the right to reject any or all proposals and to negotiate terms and conditions with the selected vendor. The acceptance of any proposal is at the sole discretion of LEHS.

For detailed information, please check the complete version of the RFP attached below