Residential and Domiciliary Care Management – Rostering and Scheduling System

Carmarthenshire County Council is undertaking an Early Market Engagement exercise to better understand the care rostering, scheduling and workforce management solutions currently available within the market. The Council currently utilises a rostering and scheduling solution across its Residential and Domiciliary Care Services and wishes to engage with suppliers to understand available products, functionality, market developments and delivery models that may support future service requirements. This exercise is intended to inform future planning and does not represent a commitment to undertake a procurement process. The Council is particularly interested in solutions that support:

• Domiciliary Care scheduling and visit management.
• Residential Care rostering and workforce management.
• Workforce resource teams and shared staffing models.
• Mobile working for frontline care staff.
• Leave, absence and availability management.
• Skills, compliance and workforce competency management.
• Payroll, travel and workforce payment processes.
• Reporting, operational oversight and management information.
• Continuity of care and workforce utilisation.
• Integration with care management, HR, payroll, finance and identity management systems.

The Council intends to provide a high-level requirements document to interested suppliers and may invite suppliers to demonstrate how their solution supports the functional areas identified. Participation in this engagement is for information and planning purposes only and does not commit the Council to any procurement or award. All interested parties are encouraged to register their interest by 22/09/26 to participate in the demonstration sessions which we are planning to hold in October. Details of any formal tender will be provided in due course.