Provision of Transcription services

The United Nations World Food Programme hereinafter referred to as the “WFP”, with its Headquarters located in Via C.G. Viola, 68/70, 00148 Rome, Italy is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience by assisting almost 100 million people in around 83 countries each year. About 17,000 people work for the organization, most of them in remote areas, directly serving the hungry poor.

WFP’s Office of the Inspector General (OIG) reports to the Executive Director and is responsible for internal audit and investigations services to WFP, providing objective assurance on the effectiveness of risk management and the effectiveness and adequacy of internal controls.

OIG also responds to allegations of misconduct by conducting and reporting on investigations through OIG Investigations (OIGI). OIGI is responsible for conducting investigations into allegations of misconduct, such as mismanagement, fraud, corruption, retaliation on whistleblowers, workplace harassment, sexual harassment, abuse of authority, violation or wilful disregard of WFP regulations, rules, and administrative instructions, that involve WFP staff, contractors and other applicable persons. OIGI conducts investigations in accordance with the Charter of the Office of the Inspector General, the Uniform Guidelines for Investigations and the OIGI Investigation Guidelines. In the course of its investigative work OIGI requests transcription services of audio recordings in English and other languages to support ongoing OIGI investigations.

OIGI requires secure, accurate and timely transcription services for investigation-related audio recordings, in accordance with the technical, quality assurance, confidentiality and delivery requirements set out in this document. Under the supervision of the Director of Investigations OIGI, the Contractor will be responsible for providing transcription services in English and, where required by OIGI, in another language specified by OIGI, including French and Arabic.