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Provision of Out of Hours (Non-Emergency) Call Answering Services for Kildare County Council

Issued by Kildare County Council · via eTenders — Ireland (national public procurement portal)

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Published
22 Oct 2026
Closes
23 Nov 2026, 16:00 UTC
Bid opening
23 Nov 2026, 16:30 UTC
Value
EUR 200,000
Reference
9355350
Location
Ireland
Sector
Communications networks
Type
services

At a glance

Kildare County Council in Ireland has published a tender in communications networks: “Provision of Out of Hours (Non-Emergency) Call Answering Services for Kildare County Council”. Submissions close on 23 November 2026, 32 days from today. The stated value is EUR 200,000. Quote reference 9355350 in any correspondence with the buyer. One document is attached to this notice. FreeTender has recorded 8 notices from this buyer since 2026, 8 of them currently open. There are 3 open communications networks notices in Ireland on FreeTender. Bids are submitted to the buyer through eTenders — Ireland (national public procurement portal), not through FreeTender.

Details

In summary, the Services comprise of the provision of an Out of Hours, (Non-Emergency) call answering service. During normal working hours the local authority receives large volumes of calls relating to the services they provide. Generally, there is an acceptance by members of the public that normal day to day enquires relating to Local Authority Services can only be made during normal office hours. Outside of normal office hours there are occasions when members of the public need to urgently contact a Local Authority for a variety of reasons. This call for Tender seeks a service provider that will answer, and process calls that occur out of hours for Kildare County Council. In relation to Appendix 3A - The FSR applies to contracts with a value equal to or above €250m which would require Appendix 3A to be completed. Appendix 3A is not required to be completed in this instance. Please ensure you ASSOCIATE your company with this competition in order to seek and receive clarifications. Tenderers must upload their submissions in a zipped file format.

Contracting authority: Kildare County Council

Procurement type: Services

Procedure: Open

Contract involves: A Public Contract

CPV codes: 64200000-Telecommunications services; 32552120-Emergency telephones; 32332200-Telephone-answering machines; 32543000-Telephone switchboards; 79511000-Telephone operator services; 45232311-Roadside emergency telephone lines; 79510000-Telephone-answering services; 64214200-Telephone switchboard services; 64211000-Public-telephone services; 64211100-Local telephone services

Estimated value: EUR 200,000

Contract duration: 4 years

Awarded in lots: No

Evaluation: Most Economically Advantageous Tender (MEAT)

Clarification period ends: 13/11/2026 16:00

Tender opening: 23/11/2026 16:30

EU funding: No

Directive: No Directive: 2014/24/EU (Classic)

Region (NUTS): IE062

Tenders are submitted through etenders.gov.ie, which requires supplier registration.

Context for bidders

We hold 8 notices from Kildare County Council, going back to September 2026 — 8 of them still open. They buy mostly in Construction & Infrastructure, Communications networks and Financial & Professional Services. There are 3 open Communications networks tenders in Ireland. This one closes in 32 days.

Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this communications networks opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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