Provision of Contact Centre Services to the Legal Aid Agency
Issued by Legal Aid Agency · via UK Find a Tender Service
- Published
- 29 Sept 2026
- Value
- GBP 24,400,000
- Reference
- LAA - DSCC/CLAOS 2027
- Location
- United Kingdom
- Sector
- Governance & Public Institutions
- Type
- services
Details
The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.
This notice has closed — what to do next
There are 28 open Governance & Public Institutions tenders in United Kingdom.
Open Governance & Public Institutions tenders in United Kingdom
- ID 6251236 - PSNI - Provision of NIRSP/PSNI FPPC Support Services· closes 26 Oct
- Apply now for Volunteering Wales Main Grant (United Kingdom)
- Apply Now: Active HPC Community Fund – Active Spaces (United Kingdom)· closes 16 Dec
- HRUC Outsourced Data Protection & Information Governance Services
- Provision of Victim Support Services· closes 5 Nov
Before you bid on this tender
A quick checklist to help you decide whether to bid and prepare a compliant submission for this governance & public institutions opportunity. Always verify the details on the official source.
- Confirm the closing date and submission window on the official portal before you start preparing your bid.
- Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
- Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
- Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
- Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
- Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
More Governance & Public Institutions tenders
- Услуги по организации обеспечения питания детейКоммунальное государственное учреждение "Общеобразовательная школа № 231" Управления образования города Алматы · Kazakhstan
- КГУ "Средняя школа имени Н.Алимкулова"КГУ "Средняя школа имени Н.Алимкулова" государственного учреждения "Отдел образования по Карасайскому району Управления образования Алматинской области" · Kazakhstan
- Услуги по организации питания воспитанников и обучающихся в КГУ «Опорная школа (ресурсный центр) имени Казбека Нуржанова» отдела образования Актогайского района управления образования Карагандинской областиГУ "Отдел образования Актогайского района" управления образования Карагандинской области · Kazakhstan
- Конкурс по государственным закупкам услуг по организации питания личного состава РГУ "КНБ РК" среди казахстансиких товаропроизводителейРеспубликанское государственное учреждение "Комитет национальной безопасности Республики Казахстан" · Kazakhstan
- Затраты фонда всеобщего обязательного среднего образования (Усл по орг обеспечению питанием детей (буфетное горячее питание детям из малообеспеченных семей,а также обучающихся с 1 по 4 классы)Коммунальное государственное учреждение "Основная общеобразовательная школа № 24 поселка Чаган" отдела образования района Жаңасемей управления образования области Абай · Kazakhstan
FreeTender mirrors this notice for reference. Verify the details and bid on the official portal.
Verify & apply on the official portal →