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Provision of a Case Management and Reporting Solution and Related Services

Issued by Fiosrú - Office of the Police Ombudsman · via eTenders — Ireland (national public procurement portal)

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Published
2 Nov 2026
Closes
30 Nov 2026, 12:00 UTC
Bid opening
30 Nov 2026, 12:30 UTC
Value
EUR 12,500,000
Reference
9395490
Location
Ireland
Sector
Defence & Security
Type
services

At a glance

Fiosrú - Office of the Police Ombudsman in Ireland has published a tender in defence & security: “Provision of a Case Management and Reporting Solution and Related Services”. Submissions close on 30 November 2026, 28 days from today. The stated value is EUR 12,500,000. Quote reference 9395490 in any correspondence with the buyer. One document is attached to this notice. There are 14 open defence & security notices in Ireland on FreeTender. Bids are submitted to the buyer through eTenders — Ireland (national public procurement portal), not through FreeTender.

Details

The focus for the procurement is on the delivery of a solution (referred to as CMS or Case Management System) based on a pre-existing platform/solution that is capable of being readily configured to meet the specific needs of Fiosrú , which will replace the existing systems to provide Fiosrú with a modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner and promoting confidence in the process for resolving complaints and in investigations. The Case Management System will allow for the generation of key, accurate reports that will inform the organisation of its efficiency but also will identify trends and patterns in complaint types.

Contracting authority: Fiosrú - Office of the Police Ombudsman

Procurement type: Services

Procedure: Restricted

Contract involves: The establishment of a framework agreement

CPV codes: 79700000-Investigation and security services; 79720000-Investigation services; 72000000-IT services: consulting, software development, Internet and support; 72230000-Custom software development services; 72250000-System and support services; 72240000-Systems analysis and programming services; 48612000-Database-management system

Estimated value: EUR 12,500,000

Contract duration: 10 years

Awarded in lots: No

Evaluation: Most Economically Advantageous Tender (MEAT)

Clarification period ends: 13/11/2026 12:00

Tender opening: 30/11/2026 12:30

EU funding: No

Directive: No Directive: 2014/24/EU (Classic)

Region (NUTS): IE061

Tenders are submitted through etenders.gov.ie, which requires supplier registration.

Context for bidders

There are 14 open Defence & Security tenders in Ireland. This one closes in 28 days.

Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this defence & security opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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