Programme Quality (PQ) Coordinator

Trócaire is an international NGO. We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world. Trócaire works in up to 20 countries across Africa, Asia, Latin America and the Middle East. We work towards five goals: - Promote Access to Justice; - Achieve Climate & Environmental Justice; - Ensure Women & Girls’ Protection, Voice & Influence; - Save Lives and Protect Human Dignity and - Mobilise the Public on the island of Ireland to achieve Global Justice. Find out more about the organisation at www.Trócaire.org The Trócaire works through local partners and focuses on delivering an integrated humanitarian response that includes the provision of basic, food security, livelihood, and protection assistance and strengthening social cohesion within local communities. As a partnership agency, Trócaire works with a portfolio of local partner organisations to strengthen their capacities to deliver humanitarian assistance in a way that ensures compliance with international standards. Trócaire is seeking to recruit a Programme Quality (PQ) Coordinator to be based in Damascus, Syria to support local partners in Syria. The primary purpose of this role is to strengthen programme quality and results-based management (RBM) across the response. The postholder will work with programme teams and partner organisations to ensure quality benchmarks are applied consistently, support field monitoring and partner capacity strengthening, and use evidence and learning to improve programming and inform fundraising and adaptation. The role will also contribute to core MEAL functions, including strengthening programme cycle management (PCM), data quality, analysis, visualisation, and reporting at Trócaire and partner levels. In line with Trócaire’s partnership model and commitment to localisation, the role will provide accompaniment, advice, and training to partners. The postholder will report directly to the MEAL Manager. This is a Fixed Term Contract of 1 year (with the possibility of extension) and is based in Damascus with frequent travel to programme locations and occasional travel to other locations. Requirements

Key responsibilities:

Programme quality and results-based management (RBM): In collaboration with the MEAL Manager, the Programme Quality (PQ) Coordinator will: - Ensure programme quality benchmarks are applied consistently across projects and partners, with a particular focus on Benchmark 6 (MEAL/learning for adaptive management) and Benchmark 7 (accountability, safeguarding, and responsible programming). - Strengthen the integration of RBM across programme cycle management (PCM), including clear results frameworks, measurable indicators, and theories of change (where relevant). - Support programme teams and partners to use monitoring, review, and evaluation findings to inform decision-making, programme adaptation, and quality improvement actions. - Coordinate follow-up on quality-related actions agreed through monitoring visits, partner reviews, and internal reflection processes. - Support onboarding and refresher orientation of staff and partners on programme quality standards, RBM, and core MEAL/accountability processes, including effective use of digital tools to support quality monitoring and learning. - Support quality assurance during programme design and proposal development, ensuring alignment with organisational standards, RBM principles, donor requirements, and contextual analysis.

Partner monitoring and capacity strengthening

In collaboration with the MEAL Manager, the Programme Quality (PQ) Coordinator will: - Plan and conduct joint partner field monitoring visits with Programme and MEAL colleagues, documenting findings, agreed actions, and follow-up. - Provide practical coaching and accompaniment to partners on PCM/MEAL implementation, including ethical and safe data collection, data quality checks, and basic analysis. - Guide partners to develop/adapt MEAL tools and processes (e.g., surveys, FGD/KII guides, monitoring templates), including enumerator briefings and field-level quality assurance. - Promote and support appropriate disaggregation (including SADD) and use of the Washington Group Short Set where relevant and feasible. - Support partners’ use of digital data collection and reporting tools (e.g., Kobo, CommCare where relevant) and strengthen data management practices in line with Trócaire guidance. - Ensure quality and compliance with safeguarding, protection mainstreaming, gender equality, and responsible programming standards across projects and partners. Sector coordination, learning uptake, and alignment with standards: In collaboration with the MEAL Manager and relevant colleagues, the Programme Quality (PQ) Coordinator will: - Participate in relevant sector coordination meetings and working groups and bring key learning, guidance, and updates back to inform programme design and implementation. - Support programme teams and partners to align activities with sector guidelines and minimum standards across Trócaire’s active sectors/projects. - Contribute to cross-sector learning by synthesising trends, risks, good practices, and recommendations for internal reflection and adaptation. Evidence, context analysis, and innovative programming: In collaboration with the MEAL Manager, the Programme Quality (PQ) Coordinator will: - Support context analysis and applied research (as needed) to strengthen programme relevance, targeting, and risk analysis. - Contribute to identifying, documenting, and sharing innovative approaches and good practice, including what works, for whom, and under what conditions. - Provide evidence inputs to fundraising efforts (e.g., needs analysis, results summaries, learning highlights), in coordination with relevant colleagues. MEAL, data management, and repo