Pioneer Educational Trust - ICT Managed Service

The Trust is taking the opportunity to go to the market to identify the best innovative and forward-looking partner to support them in the delivery and development of their ICT provision over the next five years. This procurement includes (but may not be limited to) the items listed below.

• A core managed service, management of all ICT against an agreed SLA
• A Service Desk, available 51 weeks a year including out of hours access
• Local staffing which suppliers deem necessary to deliver the service and meet the SLA requirements - 51 weeks onsite in Schools and Head Office
• Strategic advice and direction to the Trust regarding ICT
• Responsibility for design, specification, installation, and management of all ICT infrastructure
• Supply of goods and services based on an agreed Best Value approach
• Management of 3rd parties where relevant to the ICT support
• Relevant monitoring, management, patching
• Regular performance reporting
• CPD and training - digital skills and curriculum as necessary
• There is an expectation that the provider will support and/or drive innovation
• Maintain technical documentation
• Maintain operational documentation, for example inventory management and risk registers
• Collective partnership targets aligned to the Trust objectives
• In school support for the integration and upgrade of the connectivity, communications and security infrastructure as required
• Suppliers may be required to deliver a range of technology and change management projects in addition to the providing the core managed service.

Suppliers should note the following:

• The Trust will provide a standard contract as part of the ITT Pack
• TUPE is expected from the current supplier