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Passenger Service Point

Issued by Schiphol Nederland B.V. · via TenderNed — Netherlands

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Published
15 Oct 2026
Closes
2 Dec 2026, 22:59 UTC
Value
EUR 96,000,000
Reference
TN618411
Location
Groot-Amsterdam, Netherlands
Sector
Transport & Logistics
Type
services

At a glance

Schiphol Nederland B.V. in Netherlands has published a tender in transport & logistics: “Passenger Service Point”. Submissions close on 2 December 2026, 49 days from today. The stated value is EUR 96,000,000. Quote reference TN618411 in any correspondence with the buyer. FreeTender has recorded 12 notices from this buyer since 2026, 11 of them currently open. There are 134 open transport & logistics notices in Netherlands on FreeTender. Bids are submitted to the buyer through TenderNed — Netherlands, not through FreeTender.

Details

Het Passenger Service Point, hierna: PSP, vormt één geïntegreerd en herkenbaar dienst-verleningsconcept voor passagiers, bezoekers en overige gebruikers van de luchthaven. Het PSP voorziet gedurende de gehele klantreis in informatie, klantcontact, persoonlijke ondersteuning en aanverwante dienstverlening. De Opdrachtnemer voert de dienstverlening samenhangend uit via fysieke en digitale klantcontactkanalen en werkt daarbij samen met Opdrachtgever en de door Opdrachtgever aangewezen ketenpartners.

Contracting authority: Schiphol Nederland B.V.

Type of contract: Diensten

Procedure: Mededingingsprocedure met onderhandeling

National or European: Europees

Legal framework: Aanbestedingswet 2012

Notice form: Aankondiging van een opdracht - sectorale richtlijn, standaardregeling

CPV codes: 63730000-5 Ondersteunende diensten voor luchtvervoer; 63121000-3 Opslag- en opzoekdiensten; 79342320-2 Diensten voor klantenservice

Estimated value (excl. VAT): EUR 96,000,000

Place of performance (NUTS): Groot-Amsterdam

TenderNed reference: TN618411

TED publication: 714417-2026

Tender platform: Mercell — https://s2c.mercell.com/today/236592

Tender documents and submission are on tenderned.nl.

Context for bidders

We hold 12 notices from Schiphol Nederland B.V., going back to July 2026 — 11 of them still open. They buy mostly in Construction & Infrastructure, Financial & Professional Services and Transport & Logistics. There are 134 open Transport & Logistics tenders in Netherlands. This one closes in 49 days.

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this transport & logistics opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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