Out of hours call handling
Issued by Phoenix Community Housing · via UK Find a Tender Service
- Published
- 20 Aug 2026
- Closes
- 8 Oct 2026, 23:00 UTC
- Value
- GBP 38,000
- Reference
- ocds-h6vhtk-06e858
- Location
- United Kingdom
- Type
- services
Details
Phoenix Community Housing is a resident led not for profit housing association that owns and manages just under 8,000 homes across the Bellingham, Downham and Grove Park areas of South Lewisham, London. Pheonix are seeking a supplier with a proven track record of delivering high quality call handling services supported by sufficient resources and comprehensive service knowledge to provide a seamless out of hours telephone service for residents. There are about 9,000 calls annually.
Documents
Before you bid on this tender
A quick checklist to help you decide whether to bid and prepare a compliant submission. Always verify the details on the official source.
- Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
- Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
- Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
- Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
- Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
- Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
FreeTender mirrors this notice for reference. Verify the details and bid on the official portal.
Verify & apply on the official portal →