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New Zealand Post Voice of the Customer Solution

New Zealand Government

Verify & apply on the official portal →
Published
28/7/2026
Closes
—
Bid opening
—
Value
—
Reference
34582379
Location
New Zealand
Sector
IT & Telecom
Type
—

Details

RFx ID: 34582379 Organisation: New Zealand Post Limited Open date: Wednesday, 29 July 2026 9:00 AM +12:00 Close date: Wednesday, 19 August 2026 4:00 PM +12:00 Categories: 43230000 - Software Region: New Zealand Overview: New Zealand Post invites suppliers with Voice of Customer (VoC), survey, customer insights, and experience management capabilities to participate in this Request for Information (RFI). Through this market engagement, NZ Post is seeking to better understand the current and emerging solutions available across the market, supplier capabilities, implementation approaches, and future innovation trends. The information gathered will help inform our future thinking and potential procurement approach as we review the next generation of customer feedback and insights capabilities. We welcome responses from suppliers who can provide relevant technologies, services, or expertise in this area. We encourage suppliers to share information about their solutions, experience, and perspectives on industry best practice to help us better understand the opportunities available in the market.

Published on GETS, the New Zealand Government Electronic Tenders Service.

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the closing date and submission window on the official portal before you start preparing your bid.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
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