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Accepting bidsitbNetherlands

Netherlands – Software programming and consultancy services – CRM-applicatie

Issued by Nationale ombudsman · via TED — Tenders Electronic Daily (EU)

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Published
22 Oct 2026
Closes
16 Dec 2026, 23:59 UTC
Value
EUR 605,000
Reference
730712-2026
Location
Netherlands
Sector
IT & Telecom
Type
services

At a glance

Nationale ombudsman in Netherlands has published an invitation to bid in it & telecom: “Netherlands – Software programming and consultancy services – CRM-applicatie”. Submissions close on 16 December 2026, 55 days from today. The stated value is EUR 605,000. Quote reference 730712-2026 in any correspondence with the buyer. One document is attached to this notice. There are 896 open it & telecom notices in Netherlands on FreeTender. Bids are submitted to the buyer through TED — Tenders Electronic Daily (EU), not through FreeTender.

Details

De opdracht betreft de levering, implementatie, inrichting en het beheer van een CRM-applicatie voor de Nationale ombudsman. De Nationale ombudsman treedt op als enige aanbestedende dienst en opdrachtgever. Voor de Nationale ombudsman is relatiebeheer van groot belang. Om het relatiebeheer te professionaliseren en toekomstbestendig in te richten, wil de Nationale ombudsman alle relatiegegevens onderbrengen in één centraal CRM-systeem. Met deze aanbesteding beoogt de Nationale ombudsman een toekomstbestendige CRM-oplossing te verwerven die aansluit op de verdere digitalisering en vernieuwing van de organisatie. De CRM-applicatie dient zodanig te worden ingericht dat een toekomstige koppeling via API met een nieuw zaaksysteem mogelijk is. De geraamde omvang van de opdracht bedraagt € 605.000 exclusief btw.

Lots Lot 1 — CRM-applicatie (estimated 605000.0)

Buyer: Nationale ombudsman

Buyer country: NLD

Procedure: open

CPV code: 72200000

Full notice, tender documents and how to bid are on the official TED page (link above).

Context for bidders

There are 896 open IT & Telecom tenders in Netherlands. This one closes in 55 days.

Documents

Before you bid on this tender

A quick checklist to help you decide whether to bid and prepare a compliant submission for this it & telecom opportunity. Always verify the details on the official source.

  • Confirm the exact closing date and time (and time zone) on the official portal — deadlines are strict and can be revised by a corrigendum.
  • Read the full notice and every attached document, including the scope, specifications and any bill of quantities or terms of reference.
  • Check the eligibility criteria — prior similar experience, annual turnover, certifications and registrations — and make sure you qualify before investing effort.
  • Prepare any earnest-money deposit (EMD) or bid security and the required formats early; missing or wrongly-formatted documents are a common cause of rejection.
  • Note how bids must be submitted (online or physical), in what format, and whether a digital signature or portal registration is required.
  • Watch for corrigenda and clarifications right up to the deadline — requirements and dates can change.
Common bidding mistakes to avoid →Writing a winning proposal

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